ARMINA RAMIREZ-CAMACHO-
Pandacaqui Resettlement, Mexico, Pampanga 2021
e-mail:-
OBJECTIVE
Seeking long term employment in an organization where I can grow professionally and further enhance my skills, knowledge and experience to face and overcome the challenges of today’s changing work environment.
EDUCATIONAL ATTAINMENT
Bachelor of Arts major in English (1982)University of the East, Manila
Typing and Stenography (1978 - summer class)
Jetwriting School of the Philippines - Don Santiago Bldg., Taft Avenue, Manila
Computer Graphics Layouting and Publishing (1979 - summer class)
Systems Technological Institute, Makati City
Gregorio G. Sancianco High School (Arellano University - Malabon, 1977) Malabon City
Malabon Elementary School (1973)Malabon City
PROFESSIONAL EXPERIENCE
IQOR Philippines, Inc.
METRO BY-TMOBILE
Customer Service - September 14, 2017 to January 2019
Clark Center, Bldg. 36 & 37, Berthaphil II Compound, Jose Abad Santos Ave.
Clark Freeport, Pampanga, Philippines
Functions
To assists customers for their queries but not limited to plan change, phone number change, account information changes, switching of the device, port in and port out, troubleshooting for the phone, explanation about billing issues, processing of payment, application for new customer, cancellation of accounts, provide resolution to general inquiries.
Convergys
CITIBANK
Fraud Analyst – March 27, 2017 – July 7, 2017
Ground Floor, SM Clark, Manuel A. Roxas Highway
Angeles City, Pampanga
Functions
To assists customer regarding their disputes on billing. Review and validate the activity of the card transactions to customer. Analyzed the bill of customer until proven fraud transaction. Provide resolution and advised customer on how to prevent fraudulent activity.
IQOR Phils., Inc.
SPRINT Corporation
Customer Care Agent (Operations) - June 09, 2016 – October 31, 2016
Clark Center, Bldg. 36 & 37 Berthaphil II Compound, Jose Abad Santos Ave.
Clark Freeport, Pampanga, Philippines
Functions
Provide support for customers facing challenges with a company's products or services. The nature of customer inquiries can range from a simple question, such as the shipment of their product, to more complex questions or serious complaints but not limited to troubleshoot, investigate and resolve customers' questions to maintain customer satisfaction and retention.
IQOR Phils., Inc.
1800 FLOWERS.COM
Ramper Agent - Sales Support and Customer Service
(Mother’s Day Ramp) March 10, 2016 – May 13, 2016
(Valentine’s Day Ramp) Feb 22, 2016
(Christmas Day/New Year’s Ramp) Nov. 17, 2015 to Feb. 22, 2016
Clark Freeport, Pampanga, Philippines
Sales Support
Provide customers with exceptional services by following very specific policies and procedures. Assist customers in selecting products and gifts as well as offering add-ons and up-selling. Process orders and verify all information provided by the customer prior to order submission.
Customer Service
Communicate effectively in a friendly and positive attitude to serve. Process order cancellations and adjustments as well as complaints accurately and in a timely manner. Resolve solutions in the best interest of both customer and 1800-flowers.com. Professionally respond to incoming and outgoing messages on behalf of 1800-flowers.com thru email.
IQOR Phils., Inc.
FINGERHUT (Web Bank Fingerhut Credit Account)
Collector Agent - Inbound and Outbound - January 02, 2015 – July 18, 2015
Clark Center, Bldg. 36 & 37 Berthaphil II Compound, Jose Abad Santos Ave.
Clark Freeport, Pampanga, Philippines
Functions
Deliver a consistent and professional level of service at all times. Advice and influence clients’ customer on the payment options for debt recovery. Take responsibility for resolving disputes, ensuring that caller concerns are action correctly and all parties are notified. Manage customers who are resistant to agent contact by remaining polite, tactful, firmed and honest. Be persuasive, persistent and self-motivated. Show empathy, assertiveness, tact and resilience. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Customers call, account adjustments, processing the payments.
IQOR Phils., Inc.
SPRINT - Transfer Account to Collections (Closed LOB)
Junior Agent – January 2, 2014 to September 8, 2014
Clarkfield, Pampanga
Functions
Contacting the Consumer and verify the name and address as well as the social security number and transfer to account specialists. Resolve consumer’s disputes on the first call whenever possible. Operate computer for the purpose of consumer’s inquiry.
MTNT Marching Band/BANDA CINCO (family owned business)
Owner/Manager – January 15, 2005 to present
Pandacaqui, Mexico, Pampanga(2005 - to present)
Affiliated Schools: DHVTSU Brass Band- 2nd Band Master 2015 - 2016
Republic Central Colleges Marching Band – Coordinator 2010 - 2016
Functions
Our goal is to take the music education industry to the next level by joining technology, advocacy, and innovation with time honored leadership values so generations to come may also enjoy the life-giving attributes of music. To help members go to college for free or with minimal fee. Encourage the young generation to keep away from drugs.
PUBLIC SERVICE EXPERIENCE
Deputy Secretary of Lupon Tagapamayapa (Barangay Justice)
Barangay Pandacaqui, Mexico, Pampanga (2003 - 2013)
Awarded as 1stPlace Search for Best LuponTagapamayapa Incentive Award for Mexico
Awarded as 2nd Place Search for Best Lupon Tagapamayapa Incentive Award For 3rd Dist. of Pampanga
Functions
Assist to effect extrajudicial settlement of minor cases between barangay residents. Assist in preparing Certificate to File Action. Labeling of cases filed at the Investigation Office.Attend trial court hearings.Prepare quarterly report of cases to be submitted at the Municipal Trial Court and DILG.
President, Pandacaqui Community Action Team - TB Care -)
Vice-President, Mexico Community Action Team Association - TB Care (2013 - 2016)
Advocacy: To make Mexico TB free municipality
Functions
Administered Health Class prevention of Tuberculosis.Prepare reports for Municipal Health Office regarding the development of the project about tuberculosis.Information dissemination to different agencies.
SEMINARS ATTENDED
Sustaining TB Control and Ensuring Access to
Comprehensive Quality TB Care Project in Pampanga / Tri-Dev Specialists Foundation, Inc. (Pampanga )
October 16-19, 2012, Stotsenberg Hotel, Clarkfield, Pampanga
Dept. of Labor / Dept. of Social Welfare / Philippine National Police Seminar on Child Labor
September 2, 2012, Pandacaqui Barangay Hall
Seminar/Workshop Katarungang Pambarangay
Cum Anti-Violence Againsts Women and Their Children
(A project of Municipal Government of Mexico in collaboration with DILG Officials)
May 30-31, 2012, Benigno Aquino Hall, City of San Fernando
PERSONAL BACKGROUND
Full Name:Armina Ramirez-Camacho
Nickname:MINA / Armie
Date of Birth:June 25, 1960
Place of Birth:Malabon City
Citizenship:Filipino
Marital Status: Married to Antonio Camacho Jr. (Separated)
No. of Children:Five Children
SSS No.:-
TIN:-
Pag-Ibig No.:-
Philhealth:-
References:
Carmelino D. Tayaoex-Barangay Chairman/Businessman
Pandacaqui, Mexico, Pampanga-
Recey Joy GormleyCall Center agent / Sutherland/ ATT
Angeles City-
Junar PamintuanMetro By-Tmobile/Supervisor
Iqor Philippines, Clarkfield Pampanga-
DonabelleBriones1800 Flowers.com
Iqor Philippines, Clarkfield Pampanga-
Hon. VM Diman DatuVice Mayor-
Bacolor, Pampanga
All the above informationis true and correct.
SGD. ARMINA RAMIREZ-CAMACHO
