Armie Dimafelix

Armie Dimafelix Linkedin •-• - • Marilao, Bulacan ​ Education Our Lady of Fatima University ​ ​ ​ ​ ​ ​ ​ Antipolo City​ Undergraduate - Business Administration Major in Marketing Management​- University of Rizal System ​ ​ ​ ​ Undergraduate - Bachelor in Arts Major in English ​ ​ ​ ​ ​ ​ ​ ​ Angono Rizal​- Experience ALORICA PHILIPPINES​ ​ ​ ​ ​ ​ ​ Quezon City, Philippines​ Healthcare Representative​ ​ ​ ​ ​ ​ Jan 2017 - Aug 2020​ ●​ Explaining different health insurance options, benefits, and coverage terms to clients. ●​ Helping clients with the enrollment process for various health plans, ensuring they understand the requirements and deadlines. ●​ Assisting policyholders in filing claims and answering any questions regarding the claims process. ●​ Addressing client concerns, such as billing issues or coverage denials, and working to resolve these problems. ●​ Keeping up to date with healthcare regulations, insurance policies, and changes in the industry to provide accurate information. ●​ Providing excellent customer service and support, ensuring that clients feel informed and confident in their insurance decisions. Achievements ●​ Top-Tier Customer Advocate​ ​ ​ ​ ○​ Consistently exceeded customer satisfaction targets, increasing positive feedback and a reduction in negative feedback. Proactively identified and resolved recurring customer issues, leading to significant improvements in overall customer experience. ●​ Proactive Problem Solver ○​ Description: Proactively identified and resolved a recurring customer issue that saved the company from refunds and lost revenue. Developed and implemented a new process that reduced customer complaints. ●​ Knowledge Base Champion ○​ Description: Developed and maintained a comprehensive knowledge base, reducing first-contact resolution time and empowering customers to self-serve. ARCHISTAR.AI - Full-time​ ​ ​ ​ ​ ​ Australia - Remote​ Virtual Assistant/Data-Research Analyst​ ​ ​ ​ July 2020 to December 2022 ●​ Data Collection and Analysis: Collected and analyzed data from various sources, including market research reports, industry publications, and online databases, using advanced analytical techniques and tools. ●​ Market Research and Trend Analysis: Conducted in-depth market research to identify industry trends, competitive landscapes, and emerging opportunities, providing valuable insights for ARCHISTAR.AI's strategic decisions. ●​ Monitored competitor activities, analyzed their strategies, and identified potential threats and opportunities, contributing to ARCHISTAR.AI's competitive advantage. ●​ Prepared comprehensive research reports and presentations, summarizing findings, providing insights, and making recommendations based on data analysis. ●​ Stay up-to-date on industry trends, technologies, and regulations, ensuring a deep understanding of the relevant market landscape. ●​ Used advanced Microsoft or Google Excel and the function to create and plot the information needed from the document efficiently PISTIL CONSORTIA​ - Part-time​ ​ ​ ​ ​ Texas City, TX​ - Remote Administrative Assistant / Virtual Assistant ​ ​ ​ ​ August 2021 to June 2022 ​ ●​ Calendar Management: Schedule meetings, appointments, and travel arrangements ●​ Email and Communication: Manage email correspondence, answer phone calls, and route inquiries to the appropriate parties. ●​ Website and Social Media Management: Maintaining website and social media presence, keeping content updated, engaging, and aligned with the objectives. ●​ Expense Reports and Invoices: Prepare and process expense reports, track invoices, and manage budgets. ●​ Data Entry and Organization: Maintain accurate records of media campaigns, budgets, and performance metrics. ●​ Meeting Preparation: Prepare meeting agendas, materials, and presentations. ●​ Taking calls from the Client inquiring about the services we have. ●​ Taking outbound calls to the Municipality regarding the permit we submitted for our project. ●​ Reviewing applicants' resumes before they send them for an interview. ●​ Knowledgeable with Excel, Monday.com, QuickBooks, Trello, and Canva ●​ Project Support: Assist with research, data collection, and other tasks related to media campaigns. ​ ​ ​ ​ ​ Remote​​ E-commerce Admin Assistant​ ​ ​ ​ ​ ​ August 2021 to May 2022 VA Superheroes - Part-time​ ●​ Monitored campaign performance using Google Analytics, identifying opportunities to improve ROAS and reduce CPAs. ●​ Developed and presented a data-driven report on campaign performance, highlighting key insights and recommendations for future optimization. ●​ Created engaging content for social media platforms, including Facebook, Instagram, and Twitter, leading to a 20% increase in followers and website traffic. ●​ Managed social media advertising campaigns, optimizing targeting and bidding strategies to reach the desired audience. ●​ Analyzed social media data to track campaign performance and identify trends, providing insights for future strategies. ●​ Collaborated with the marketing team to develop integrated social media campaigns aligned with overall marketing goals. ●​ Managed order processing, customer inquiries, and inventory updates. ●​ Processed customer returns and refunds, resolving discrepancies and ensuring customer satisfaction. ●​ Skilled in using Shopify CRM software, Salesforce, Checkout Champ, and Monday.com SMARTSHEET - Full-time​ ​ ​ ​ ​ United States - Remote Technical Support/Email Representative​ ​ ​ December 2022 to November 2023 ●​ Providing technical support to users facing platform issues, troubleshooting, answering inquiries, and guiding users. ●​ Diagnosing user-reported problems, collaborating with teams for solutions, and implementing fixes. ●​ Educating users on best practices, features, and functionalities of Smartsheet, including documentation and training. ●​ Gathering user feedback for product improvements and ensuring user satisfaction. ●​ Utilizing technical skills for integration issues, data problems, and API support. ●​ Collaborating with various teams to enhance user experience and communication. ●​ Staying updated on Smartsheet features and best practices for effective support. ●​ Managing user inquiries and support tickets using customer support tools. ●​ Resolving technical issues and providing first-line support via phone, email, and chat. ●​ Assisting users with setup, configuration, and customization. ●​ Documenting and escalating complex issues, and proactively resolving recurring problems. ●​ Collaborating with support team members, providing training and guidance on best practices. ●​ Developing and maintaining a knowledge base of articles for quick problem-solving. ●​ Contributing to internal tools and processes for improved support efficiency. SMARTSHEET - Full-time​ ​ ​ ​ ​ United States - Remote Email/Inbound and Outbound Sales Associate​ ​ ​ November 2023 to December 2024 ●​ Promoted from a Technical Support position at Smartsheet after demonstrating exceptional customer service and technical expertise. Completed a company-sponsored sales training program and quickly adapted to the sales role, consistently exceeding monthly quotas ●​ Cultivated and maintained strong relationships with key clients, resulting in an increase in account renewals and upsells. ●​ Identified and targeted new business opportunities within assigned territory, achieving quarterly sales targets consistently. ●​ Conducted in-depth market research to inform sales strategies and identify potential leads in various industries. ●​ Delivered compelling presentations and product demonstrations to prospective clients, showcasing value propositions tailored to their business needs. ●​ Collaborated with cross-functional teams, including marketing and product development, to align offerings with customer demands and feedback. ●​ Managed the entire sales cycle, from prospecting and lead generation to negotiation and closing deals. ●​ Prepared detailed sales reports and forecasts to track progress and inform management decisions. ●​ Utilized CRM software to maintain accurate records of customer interactions, sales activities, and pipeline status. ●​ Provided exceptional customer service and support to clients post-sale, ensuring long-term satisfaction and loyalty. ●​ Stayed informed about industry trends and competitors to adjust sales strategies effectively. Hyprwork LLC - Full-time Ecommerce​ ​ ​ ​ ​ United States - Remote Email/Inbound and Outbound Sales Representative​ ​ ​ December 2024 - April 2025 ●​ Managed many customer emails daily, providing timely and effective solutions to inquiries and complaints. ●​ Excellent written and verbal communication skills, proven to communicate clearly and professionally via email. ●​ Consistently exceeded sales quotas by 90% in both inbound and outbound sales channels. ●​ Effectively handled inbound leads, qualified prospects, and guided them through the sales process. ●​ Utilized CRM software such as Shopify and Checkout Champ to track sales activities, manage leads, and analyze sales data. ●​ Ability to work independently and manage time effectively in a fast-paced environment. ●​ Detail-oriented with strong organizational skills and the ability to maintain accurate records. ●​ Resolved order-related issues, including tracking, delivery delays, returns, and refunds. ●​ Provided accurate product information and addressed customer questions regarding features, specifications, and usage. ●​ Utilized CRM software Salesforce and Richpanel to track customer interactions and maintain detailed records. ●​ Collaborated with other departments shipping and warehouse) to resolve complex customer issues. ●​ Consistently exceeded customer satisfaction metrics, achieving 95% positive customer feedback ●​ Identified and reported recurring customer issues to improve processes and product information. Achievements ●​ High-Achieving Sales Support ○​ Consistently exceeded sales quotas, contributing significantly to company revenue growth.. ●​ Client Relationship Builder ○​ Cultivated strong client relationships, resulting in an increase in repeat business and a significant client base expansion. ●​ High-Volume, High-Conversion Sales Representative ○​ Consistently exceeded weekly sales targets while maintaining a low average handling time (AHT). Managed a high volume of calls per week, demonstrating efficiency and strong sales skills. Leadership and Activities CAINTA YOUTH COUNCIL AGAINST DRUG ABUSE ​ ​ Cainta, Rizal​ Role: Member/Organizer​ June 2012 – Feb 2013 ​ ​ ​ ​ ​ ​ ​ ​ ​ Certification 2023 Core App by Smartsheet​ ​ ​ ​ ​ Issued August 21, 2023​​ Skills: Collaborative Work Management, Report Building, Smartsheet, and Task Management BIM Essentials by Archistar.Ai​ ​ ​ ​ ​ Issued Apr 2023 Skills: BIM Modelling · BIM Coordination · Building Information Modeling (BIM) · BIM Software Revit Essential (Into to Revit by Archistar.Ai​ ​ ​ Issued Apr 2023 Skills: BIM Modeling, 3D Visualization, Drafting and Detailing, Parametric Design, Rendering, Collaboration Tools, Familiarity with specific Revit versions (e.g., Revit 2024) Skills & Interests Technical: Salesforce, Trello, Canva, Quickbooks, Miro Collaboration, Google Drive, Google Workspace, Google Docs, Google Sheets, Microsoft Word, Excel, and Powerpoint, Forsta, Interviewer, Slack, Smartsheet, Checkout Champ, Shopify, Aircall, Richpanel Language: Filipino, English