Armie Dimafelix

My professional journey reflects a dynamic blend of customer service, sales, data analysis, and administrative skills, consistently exceeding expectations in fast-paced environments. My foundation was built at Alorica Philippines (January 2017 - August 2020) as a Healthcare Representative. Here, I mastered the art of explaining complex healthcare information (insurance options, benefits, claims processes) to clients, resolving billing issues and coverage denials with empathy and efficiency. This role instilled a deep understanding of customer needs and the importance of clear, concise communication. My success in exceeding client expectations is evidenced by consistently positive feedback.

This foundation transitioned into a remote Virtual Assistant/Data-Research Analyst role at Archistar.AI (July 2020 - December 2022). This experience significantly broadened my skillset, requiring advanced analytical capabilities, market research, and the creation of comprehensive reports and presentations. I leveraged Microsoft Excel and Google Sheets to effectively manage and visualize data, contributing directly to strategic decision-making within the company. This role honed my analytical skills, attention to detail, and ability to synthesize complex information into actionable insights.

Concurrent with my role at Archistar.AI, I took on part-time positions to further diversify my skill set. At Pistil Consortia (August 2021 - June 2022), I honed my administrative skills, managing calendars, handling communications, and processing expense reports and invoices. Simultaneously, at VA Superheroes (August 2021 - May 2022), I gained experience in e-commerce administration, managing order processing, customer inquiries, and returns, while also managing social media campaigns and analyzing campaign performance using Google Analytics.

My expertise expanded further with a full-time role as a Technical Support/Email Representative at Smartsheet (December 2022 - January 2024). This position demanded technical aptitude, problem-solving skills, and the ability to educate users on platform functionalities. I collaborated effectively with teams to enhance user experience and communication, consistently ensuring user satisfaction.

My current role as an Email/Inbound and Outbound Sales Representative at Hyprwork LLC (January 2024 – Present) showcases my ability to consistently exceed sales quotas (90%+) in a fast-paced environment. I effectively manage inbound and outbound leads, utilizing CRM software (Salesforce, Shopify, Checkout Champ, Richpanel) to track interactions and maintain detailed records. This role highlights my strong communication skills, ability to build rapport with clients, and commitment to exceeding customer satisfaction metrics (95% positive feedback). In essence, my career progression demonstrates a consistent record of success across diverse roles, showcasing adaptability, strong communication, analytical, and customer service skills.