Arlyne Zamudio

Arlyne Zamudio

$10/hr
Customer Service/ Chat & Email Support/Quality Analyst
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
47 years old
Location:
Marikina City, Metro Manila, Philippines
Experience:
13 years
ARLYNE ZAMUDIO CUSTOMER SERVICE REPRESENTATIVE/ QUALITY ANALYST I can identify the need of customers for effective solutions. I am committed to high-quality service that ensures a positive experience. BASIC INFORMATION I am a professional Customer Service Representative and Quality Analyst with over 10 years experience in handling multi-national clients. My unique professional experience stems from years of providing excellent customer support, creative problem solving and building customer loyalty. EDUCATION Saint Louis University — Baguio City, Philippines Class of 2001 Bachelor of Science in Industrial Engineering PROFESSIONAL EXPERIENCE PERSONALITY HIGHLIGHTS Cheerful disposition Neat and well-organized Motivated by problem solving Independent worker Works well with deadlines Collaborative and efficient CONTACT DETAILS 26 Moonlight St., SSS Village, Marikina City, Philippines, 1811-Home Phone: - Mobile #: - Skype: Arlyne Ibasco Zamudio Seasonal Customer Loyalty Specialist | Balsam Hill September 2017 to December 2017 Answered Chats and Emails from the company's customers remotely. Quality Analyst | Freelancer.com July 2012 to March 2017 Monitored and audited a specified number of responses (chat/ticket) for all team members. Contributed new information and Site's update through Wiki/Guidebook. Email and Chat Support | Freelancer.com April 2011 to July 2012 Assisted customer's general queries. Reviewed projects posted by employers. Assessed employer's and freelancer’s violations. Customer Service Executive | Paragon ICC June 2006 to September 2010 Responsible for assisting the VIP Manager in Customer Service, Marketing, and Management to generate profit for the company. Customer Service Representative | Teleperformance September 2005 to May 2006 Responsible for providing excellent customer service and inbound sales through phone on a 24x7 basis.
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