ARLIE CHRIS N. TAPANG
LICENSED PROFESSIONAL TEACHER | VA | VIRTUAL
RECEPTIONIST | CSR | BUSINESS DEVELOPMENT REP
EXPERIENCE
OBJECTIVE
Customer Service Representative – Concentrix
Philippines (July 2020 – July 2021)
To obtain a position
that will allow me to
enhance my existing
skills in career
development;
To develop my
leadership and
progress to a role
where my significant
experience skills will be
able to assist the
growth of the company;
and
To be involved in work
where I can utilize my
abilities that can
efficiently contribute for
growth and success.
Job description:
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First BPO job after graduating.
I worked as an Amazon US agent for three (3) months.
Promoted to be in the Escalation team and handled
supervisory calls for nine (9) months.
I was also allowed to be a support and consultation for
newbies.
I usually get requests from different managers to do floorwalk support on their new agents that need to train to be
familiar with the process and have good feedback.
I was also introduced to handling Amazon Canada when
the company opened it up as one of its lines of business.
Customer Service Representative – IQOR
Philippines (September 2021 – November 2021)
Job description:
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I worked here as a customer service agent. I was part of
Credit One Bank - Collections Department.
I was assigned to do phone calls. I handled both inbound
and outbound calls.
I am trained to collect the payments of the customer for
their cards.
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facebook.com/esibrave/
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linkedin.com/in/arlietapang-/
Freelancing – Hubstaff & Upwork
SKILLS
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VA l Receptionist l Appointment Setter
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Company: Exclusive Motorcars (Virtual Receptionist)
(November 2021 – Present)
✓
Can work under
pressure and adapt
easily on different
work environment.
✓ Knowledgeable in
using Microsoft Office
application.
✓ Proven leadership
skills and ability to
motivate.
✓ Can be able to work
independently or as
part of a team.
✓ Highly organized and
efficient; flexible and
consistent.
✓ Good in managing
professional
relationship.
✓ Good in time
management.
Job description:
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My first full-time job as a freelancer.
I worked full-time and still working as a part-time
receptionist.
Handles the inbound calls and transfers them over to the
correct department.
Handles sending emails per managers' and customers'
requests.
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Business Development Representative
Boomering – LeadForce360
(January 2023 – Present)
Job description:
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I am working as a Business Development Representative.
Booking and setting up appointments for clients.
Scraping of contacts and lead generation.
Sending emails and text messages to potential
candidates.
Handling social media platforms’ responses.
Cold calling.
EDUCATION
Bachelor of Science in Secondary Education
Major in Biological Science
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Bataan Peninsula State University – Balanga Campus
College graduate - January 2020
▪
Passed the Licensure Examination for Teachers (August
2022)
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LEADERSHIP
Former Federated President of Scholars in Balanga City,
Bataan, Philippines -)
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Managed scholars for 25 barangays (Up to 2,000
scholars per year).
Provide activities to be able to help our community, like
planting trees and recycling plastics.
Ensure the scholars attended to the different activities
that were provided by the government.
Ensures to motivate them to continue their scholarship
until they graduate.
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