Arlene Supan

Arlene Pineda Virtual Assistant I'm a virtual assistant who can provide professional administrative, technical, or creative assistance to clients remotely from a home office. - https://lheenn.wordpress.com/ - Home Address: #208 Purok Castro San Nicolas Balas, Concepcion Tarlac WORK EXPERIENCE EDUCATIONAL ATTAINMENT NEOWISE ONLINE SHOP | 2020- Feb 2021 TERTIARY/ COLLEGE | 2014 Home Based Logistic Personnel Associate Computer Science Encoding Customer orders on the courier system ( J&T System & LBC System etc. ) and google sheet/ company form. Monitoring delivery parcels and updating customer parcel status. Verifying customer orders and addresses thru phone calls or text. Sending emails to the courier representatives for customers’ parcel issues (such as undelivered parcel, late delivery parcel, no movement parcels. and about delivery issues.). Order processing and fulfillment on Shopify. MIDLANDS DISTRIBUTION INC | 2015 - Aug 2019 Inventory Management Staff Printing picklist summary and customer list for warehouse delivery. Encoding sales product return upon delivery and bad orders (BO) Monitoring summary of customer sales invoices data in excel spreadsheets. Releasing invoices using the system before monthly inventory. Coordinating with the warehouse team and drivers about delivery or invoice issues. SKILLS SUMMARY: Microsoft Word, Excel Google sheets (Word, Excel) Email Handling Social Media Management Data entry Administrative Support Virtual Assistance Logistics & Shipping WordPress Basic Graphic Design ( Canva ) ASIAN INSTITUTE OF COMPUTER STUDIES TARLAC CITY PH SECONDARY SCHOOL | 2012 High School CRISTO REY HIGH SCHOOL CAPAS, TARLAC PH. TRAINING ATTENDED: ON JOB TRAINING| 2014 PLDT - Telecommunication Company TARLAC BRANCH - PH Callouts – Customer Service - Doing outbound calls Provide customer service. Informing and Follow up telephone and internet bill payment of different customers thru telephone calls. LEJIT ONLINE ACADEMY | FEB. 2021 Course: Virtual Assistant - I learned the necessary tools and skills to be a reliable and efficient virtual assistant. REFERENCES MIDLANDS DISTRIBUTION, INC NEOWISE ONLINE SHOP Gretchen Czarlah De leon AR ANALYST STAFF- Rommel Bondoc OWNER-