Arlene Supan

TRAINING ATTENDED:

LEJIT ONLINE ACADEMY

Course: Virtual Assistant

February 2021

SKILLS:

• Microsoft Word
• Microsoft Excel
• Google sheets (Word, Excel)
• Email Handling
• Social Media Management
• Data entry
• Administrative Support
• Virtual Assistance
• Logistics & Shipping
• WordPress
• Basic Graphic Design ( Canva )

ON JOB TRAINING:

PLDT - Telecommunication Company (TARLAC BRANCH)

Callouts – Customer Service

• Doing outbound calls.

March 20,2014- April 4, 2014

• Provide customer service.
• Informing and Follow up telephone and internet bill payment of different customers thru telephone calls.

 WORK EXPERIENCES:

Position: Home Based Logistic Personnel

             NEOWISE ONLINE SHOP (E-COMMERCE)

             Bongabon Nueva Ecija

                         July 10 – Feb 2021

Task

● Encoding Customer orders on the courier system 

( J&T System & LBC System etc. ) and google sheet/ company form.

● Monitoring delivery parcels and updating customer parcel status.

● Confirming canceled orders to customers and riders.

● Verifying customer orders and addresses thru phone calls or text.

● Informing customers thru phone calls or text about their parcel’s status.

● Creating Orders and fulfilling orders on Shopify.

● Sending emails to the courier representatives for customers’ parcel issues (such as undelivered parcel, late delivery parcel, no movement parcels. and about delivery issues.)

Position: Inventory Management Staff/ Office Staff

            MIDLANDS DISTRIBUTION INC

            Alfonso Concepcion, Tarlac

           April 2015 – August 2019

Task:

●   Encoding data into the system Solomon.

●   Printing picklist summary and customer list for warehouse delivery.

●   Encoding sales product return upon delivery.

●   Monitoring summary of customer sales invoices data in excel spreadsheets.

●   Encoding bad orders into the system.

●   Releasing invoices using the system before monthly inventory.

●   Completing all floating invoices before and after inventory

●   Coordinating with the warehouse team and drivers about delivery or invoice issues.

Position: Cashier/ Merchandiser

             Pandayan Bookshop

            Capas Branch

           July 2014 – September 2014

Task: Merchandiser

● Serves customers by selling products and meeting customer needs.

● Assisting customers in the store.

Cashier:

● Collect cash payments from customers.

● Make change accurately and efficiently

● Issue receipts to customers.

● Deal with returns and refunds as necessary.

● Maintain cash control over the register drawer and verify amounts are correct.

● Enter cash payments to the POS System