Arlene Rivero

Hi, I am Arlene Rivero. I have almost 10 years of experience in the field of Customer Service. I worked at some Contact Center in the Philippines like Stream, Teletech, IBEX Phils, and Transcom. Being part of the contact center industry for the longest time, I was able to learn a lot especially on how to handle customer inquiries about their account, bill and etc. With the years of experience, I was able to prove myself and was able to be promoted as a Quality Assurance Specialist which monitors agent's call handling and responsible for providing feedback through coaching. As part of the support team, I was able to guide and teach my peers on what was the best way to handle calls. I was able to motivate my teammates to perform and having fun while working. 

I also worked as a t-shirt design researcher and Amazon product lister for a company based in Texas, USA. I am responsible to do the t-shirt design research and doing the listing on Merch by Amazon. 

I have experience using MS Office, Google documents and sheets, Team-viewer, Hub-staff, Air table, Trello and etc. I am always willing to learn new tools that are needed with work. I am looking forward to contributing my experience in the customer service field and as a virtual assistant and be able to show my skills such as being a hardworking, reliable, flexible, multitasker, and the ability to work under pressure. I can start new work immediately. I look forward to speak and work with you.