Arlene Riley

Arlene Riley Customer Service/ Sales Rep Miami, FL 33186-- Experience sales representative/customer service with over 5 years of experience in credit repair and customer support .excellent reputation for solving problems, improving customer satisfaction, and driving overall optional improvements. Work Experience Customer Service Agent Fritzy's Petcare Pro-Irvine, CA November 2021 to September 2023 Answer inbound calls, assist customers with complaints track all groomers on iCloud tracking and spectrum, book appointment, take payment and back up Data Base and more.... Lead Sales Manager Lmpk Properties-New York, NY October 2021 to June 2022 • Answer incoming calls to speak with potential sellers • Build rapport and gain their trust • Gather relevant information needed to analyze a property • Understand the story of why they are thinking of selling and determine urgency • Schedule and enter appointments into Acquisition team calendars. • Return any missed calls as promptly as possible, same objective as live answer. • Log all notes about conversation within our CRM-Investor Fuse • Fill out remaining / missing lead data from online sources (when not on phones) • Coordinate and communicate with the Acquisition team for leads that may be urgent or requiring quick action. • Continual follow up with leads opportunities that no contact has been made yet or an appointment was not scheduled for some reason. • Ongoing, passive style, follow ups to previous leads that did not sell their property to us. • Sending out offers to opportunities outside (Craigslist's / Zillow / Etc.) • Utilize technology to track down unreachable property owners to gauge interest in selling. LMP Properties Tools & Applications The purpose of this area is to provide the information necessary to understand and be able to start using these tools quickly. These are all an integral part of the company and everyone should become proficient in them all. • Google (Bookmark & Download Apps to device) • Google Drive • Gmail (new company email and shared- • Google Calendar • Google Hangouts • Investor Fuse Account (Podio CRM) Review Videos • Investor Fuse Getting Started • Lead Specialist Training • Call Rail.com • Improperness.com • Multiple Listing Service (MLS) TLO (our skip tracing provider Operator Assistance Immigration Law Office-Georgia October 2020 to January 2021 speaking person to answer phones and sell consultations for an Immigration Law Office Operating Assistant Hutch January 2017 to December 2017 utilizing software under our designer's guidelines to bring together arrangements of furniture with their app Sales Representative/Sales Manager Easy Home Ownership-Los Angeles, CA January 2014 to December 2017 Started as a sales agent answering inbound and making outbound calls and transferring live transfers to Lexington Law Firm Credit Repair/ was promoted to Sales Rep Supervisor to Sales Manager where I trained agents and interview persons for the sales rep position also had to do Customer Service Manager Assistant Mega-Mania Snacks And Pastry January 2004 to December 2016 • Worked with owner to resolve [problems, improve operations and provide exceptional customer service. • Manage business • Check Stock • Interview new employees Customer Service Representative Options Communications-Greater Sudbury, ON January 2004 to December 2008 Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices, and upcoming company changes. reservation booking credit card payments Telemarketing Sales Representative Periodical Publishers-Chicago, IL January 1999 to December 2002 • Delivered scripted sales talks to customers reached via manual and automatic dialing systems. • Overcame objections using friendly, persuasive strategies. • Explained product prices and packages as well as answered questions and addressed concerns of customers. • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach. • Answered calls, took messages and transferred calls to appropriate individuals. • Answered customer telephone calls promptly and in appropriate manner. • sold magazine subscription over phone Certified Nursing Assistant Belmont Nursing Home-Chicago, IL January 1997 to December 1999 • Helped patients effectively manage routine bathing, grooming, and other hygiene needs. • Obtained client medical history, including medication information, symptoms, and allergies. • Facilitated activities of daily living, including personal hygiene management, feeding, and ambulation. • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices. • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and crosscontamination. • Checked patient vitals such as temperature, blood pressure, and blood sugar to stay on top of symptoms and keep Head Nurse informed of changes. • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. Certified Nursing Assistant California Gardens-Chicago, IL January 1994 to December 1995 • Helped patients effectively manage routine bathing, grooming, and other hygiene needs. • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and crosscontamination. • Facilitated activities of daily living, including personal hygiene management, feeding, and ambulation. • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices. • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing. • Transported patients between rooms and appointments or testing locations. • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. • Delivered individualized patient care by recording vital signs, documenting observations patients Certified Nursing Assistant Woodbridge Nursing Pavilion-Chicago, IL January 1993 to December 1994 • Conferred with a multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments. • Transported patients between rooms and appointments or testing locations. • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs. • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices. • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and crosscontamination. Education GED Gateway Technical College - Kenosha, WI 2004 Certificate Harold Washington College - Chicago, IL 1993 Evanston Township High School - Evanston, IL 1989 Skills • Coaching and mentoring (1 year) • persuasive (1 year) • Customer service excellence (3 years) • Sales Representative (3 years) • Customer service (4 years) • English (10+ years) • Telemarketing (4 years) • Cold Calling (2 years) • Outbound Sales (3 years) • Sales Management (4 years) • Inside Sales • Salesforce • Negotiation • Computer skills (3 years) • Medical scheduling • English • Fluent Certifications and Licenses CNA