Arlene Macoy

I have an experience as a Customer service representative for more than a year with BPO company. I deal with a lot of customers hearing what their problem when it comes to their phone connection, billing and other concerns. As a CSR, you have to have a lot of patience and also empathy.

I am also a real time analyst, workforce management, i see to it that the schedule of the agents who are online are being followed as well as their break schedules.

I am a type of person who is eager to learn new things. I get on well with all kinds of people. I am passionate about my work. I like everything I do to be well-organized.