Arlene Andrade

ARLENE ANDRADE BOOKKEEPING, ADMINISTRATIVE , CUSTOMER SERVICE ABOUT ME Experienced banking professional with combined expertise in accounting, auditing, and customer service. Have served as a Customer Service Officer and interfaced with internal clients as a Bank Internal Auditor. Skilled at handling bank complex customer concerns, combining financial expertise and customer service mindset. I aim to contribute to the success of the business while working remotely. EDUCATION WORK EXPERIENCE Jan 2025 - March 2025 BACHELOR OF SCIENCE IN ACCOUNTANCY EXPERTISE Data Entry and Analysis Bank and Account Reconciliation Expense Tracking Accounts Payable and Accounts Receivable Management Invoice and Bill Processing Attention to Details Operational Audit Communication and Conflict Management Customer Relationship Management Issue Resolution and Problem Solving TOOLS Citrix Based Tools Gmail, Google Tools Microsoft Outlook Microsoft Office Tools Customer Service Representative Alorica Inc. (BPO) l Alorica by the Bay, Pasay City Handled incoming/ outgoing customer calls about telecom plans, billing, transactions, and other account concerns, assisted customers in decision-making. Processed account updates, service adjustments, payments, and customer requests in real-time using systems like Citrix and Samson. Resolved customer complaints professionally and escalated complex issues to appropriate departments, ensuring smooth handoffs and customer satisfaction while maintaining high level of customer satisfaction through empathy and patience. Feb 2006 - Jun 2023 Audit Officer Philippine Savings Bank Inc. | Makati City Conducted financial analysis and compliance review. Evaluated financial, operational, and legal risk of bank operations. Provided corrective action and recommendations for operational improvements Supervised a team and mentored junior staff Collaborated with department heads and staff to clarify findings, resolve issues, and improve processes. Developed strong internal client relationships, enhancing trust and open communication. Known for a professional and customer-friendly approach during audit engagements Apr 1997 - Jan 2006 Branch Accountant and Service Control Officer Phil. Savings Bank, Makati City Managed daily bookkeeping operations including accounts payable, accounts receivable, invoicing, and reconciliations. Performed bank reconciliations, identified discrepancies, resolved financial discrepancies. Ensured accuracy in financial reporting and compliance with GAAP principles Provided front-line support to high-value clients, addressing and resolving complex banking concerns related to transaction disputes and other account concerns. Coordinated with back-office teams to ensure timely issue resolution and customer satisfaction. Maintained thorough knowledge of banking products and systems to support efficient client interactions