ARJHON C. RAMOS
OBJECTIVE
EDUCATION
To obtain a position in an
organization where I can most
effectively
apply the abilities I've gained in
the BPO sector to advance
into and give each and every
customer outstanding service.
Bachelor of Science in
Computer Science
St. Clare College of Caloocan
2015 - 2019
CONTACT
-
EXPERIENCES
Telrcom Solutions / Fort Bonifacio, Taguig
City
Customer Service Associate
--Phase 10A Package 1
Bagong Silang North
Caloocan City
SKILLS
Strong verbal and written
communication
Team-oriented and fast
learner
Capacity to multitask and
manage time effectively
Knowledge of customer
service principles and
practices
September 11, 2023- May 16, 2025
I initially handled 200–250 customer inquiries daily via
chat, assisting with account management, updates,
and deactivation/reactivation requests. I was later
upskilled to support customers through voice and
email. My responsibilities expanded to include data
encoding, data manipulation, retention, reviewing
application statuses for accuracy, processing refunds
and chargebacks, accepting phone payments, and
monitoring for potential fraud.
Teletech | Pioneer Mandaluyong City
Customer Service Representative / Technical Support
Mach 2022 - August 2023
Answering customer's concern about their order
App. basic troubleshooting with the customer
Providing assistance regarding the application of the
customer
Assisting the caller about their missing payment
Refunding the customer if needed
PAYMENT TOOLS
Rocket Gate
Solid Gate
Celeris Pay
Kount
CCbill
AWARD
Associate Star of the quarter
I got the highest score among my 12
teammates for our quarterly scorecard,
with an average of 88.75%.
24/7 Intouch | 10/F Cyberpark Tower, 1 Cubao
Customer Service Representative ( Chat Support )
(Contractual account or seasonal account)
September 2021 - December 2021
Providing support to our customer via chat (up to
four customers at once)
Placing the customer order online.
Processing a redelivery or the customer.
Inspiro | España Blvd, Sampaloc, Quezon City
Customer Service Representative
REFERENCE #
Name: Katherine Kaye Salanga
Phone Number:-
Email:-Position: Team Leader
Comapany: Teletech
Name: Glaizel Joy Dolar
Phone Number:-
Email:-Position: Customer Service Associate
Comapany: Telrcom Solutions Inc.
REFERENCE
REFERENCE##
Name: Lea Grace Esmeralda
Phone Number:-
Email:-Position: Customer Service Associate
Comapany: Telrcom Solutions Inc.
(Contractual account or seasonal account)
October 2020 - February 2021
Assisting customers about their online order's.
Process a re-delivery if needed.
Process a refund if required.
Main Tools
Canva
Capcut
CRM
Salesforce
Freshdesk
Freshcaller
Amazon Connect
Slack
GoTo
Soft phone
Midigator
