ARJHAY AGUILAR MERCADO
CUSTOMER SERVICE REPRESENTATIVE
CONTACT
ABOUT ME
Seeking to secure a long-term or permanent position which offers
growth and stability. Would be able to contribute to any work dynamic
with customer service skills, hard work ethic, enthusiasm, and a
positive attitude.
WORKING EXPERIENCE
Tata Consultancy Services| Jan 2025 - present
Information Process Enabler
Digital Solutions Representative that specializing in digital access and
account maintenance. Guides policyholders on the website and
mobile app, secures accurate updates to sensitive information, and
partners with technical teams to resolve functionality issues and data
discrepancies—upholding strict privacy and security standards.
Concentrix | Sept 2023 - Dec 2024
Fraud Analyst
Fraud Analyst experienced across Transaction, Identity, and
Application Fraud. Skilled in risk–reward decisioning, case
investigations, and Security Operations—conducting root-cause
analysis on security-closed accounts and implementing appropriate
actions to reduce risk.
SG Eco Industries, Inc | March 2022 - June 2022
Industrial Engineering Assistant
Accurately manage data entry, verification, and documentation,
improving data quality and supporting both administrative and
production workflows.
My Linkedin
Profile:
www.linkedin.com/
in/arjhay-mercado-
EDUCATION
AMA Computer Learning
Center
Bachelor’s Degree
in Computer Science
Completed in 2023
SKILL
Technical Support
Ticketing/CRM and
case documentation
Communication Skills
Data Entry
Time management
and multitasking
ACHIEVEMENTS
July 2023 |
AMA Computer Learning
Center
Academic Excellence
REFERENCE
Available upon request.
