Arjhay Mercado

I have two years of customer service experience in financial and insurance settings wherein I handled international account specifically US Client. In my first company, I worked as a Fraud Analyst, investigating transaction, identity, and application fraud and communicating clearly with customers throughout each case. At my current company, I’m a Digital Solutions Representative helping policyholders with digital access and account updates, partnering with technical teams to fix issues with the functionality of the website or Mobile app while protecting sensitive data. I’ve been working Inbound and outbound calls. I can work EST hours and support a global schedule.