I have over 12 years of experience, four years in the call center industry, and eight years as an online freelancer, specializing as a Virtual Assistant and Customer Service Expert. My background also includes roles as a Market Research Interviewer, where I was promoted to Quality Assurance Supervisor after a few months. Six months later, I earned another promotion to Project Manager for a U.S.-based market research company. Additionally, I have experience as a Social Media Content Moderator and as a Live Chat/Email Associate for a U.S. online fashion retailer. My freelance experience also includes transcription, data entry, appointment setting, managing client's Shopify account, and customer service.
I take great pride in my work, ensuring tasks are completed accurately and on time. I am highly detail-oriented, time-conscious, and committed to exceeding client expectations. I thrive in fast-paced environments, embracing challenges that push me to grow. Learning new skills and expanding my knowledge excites me, and I am adept at handling pressure without compromising quality. My goal is to consistently deliver exceptional results that leave my clients more than satisfied.