Ariel Mercader Casido

Ariel Mercader Casido Address: Blk. 273 Tampines St. 22, #02-58 Singapore 520273 Mobile Phone : - Email :-LinkedIn Profile Ariel has been managing and setting up Infrastructure Systems in ICT mostly for Shipping Management Industry for around 15 years with various experience in Server Virtualization, Private Datacenter, SD-WAN Networks and Office 365 Environment. He has been handling ICT Infrastructure as an IT Executive, focusing on maintaining, supporting, and improving Office Systems as well as Vessel ICT environment. Wherein he managed to gain experience in converting Physical Servers to Virtualized Servers with backend under VMWare and Citrix Environment. This also involves migrating on-premises Exchange 2010 Server to Office 365 Environment including Public Folders. His years in in the Shipping Management industry also gain him experience in upgrading Systems of various versions of Citrix and VMware Environments, with this he gained experience as well in handling enterprise storages such as HP Nimble Storage. During this this time he also done migration to a Private Datacenter where he only managed the Virtual Infrastructure backbone using VMWare and the service provider maintains the hardware’s. With this migration to a Private Datacenter, he added a DRaSS design for the environment in case of disaster whole environment can be turned on for continued operations within the day using Zerto as its backend Infrastructure for Disaster Recovery. He then added the SD-WAN Network upon the migration to the Private Datacenter with CATO Engineers to be implemented on his three office around Asia where main office is in Singapore and the other two offices are in Manila, Phils., and Chennai, India for lower latency access and redundancy connections by just using DIA connections from all Offices instead of MPLS. With above experiences he was promoted to be IT Manager and managed the Office System Infrastructure as well as the Vessel ICT Infrastructure on board Vessels managed by the Company. Managing and guiding 4 support guys who handles Desktop Support and Vessel Support for Office and Vessels accordingly. Technical / Software Skills Server Administration, Setup & Installations  Windows Server 2008, 2012 & 2016  Exchange Server 2007 & 2010  Citrix Servers XenApp & XenDesktop 7.15 CU1  VMWare vSphere V6.5  Windows Hyper-V  Active Directory  Windows Server Update Services Network Devices Management & Administration  Cisco 800 Series Routers  Cisco Catalyst Switches  3Com Network Switches  HP Network Switches  DELL N4032 Core Switch  WatchGuard & FortiGate Firewall  Sangfor Access Management for Network, Web and Email Filter  IronPort Email Security Gateway & Symantec Cloud  Facetime Web Filter  CATO Router Storage Devices Management & Administration  NetApps Network Storage  Nimble Storage  QNAP  EMC Programming Languange  Visual Basic 6  Visual C++ 6 CERTIFICATIONS, TRAININGS AND SEMINARS ATTENDED ITIL 4 Foundation Certificate in IT Service Management Effective from 13 Mar 2020 Citrix Certified Associate  Virtualization Jan 25, 2019 – Jan 24, 2022 Office 365 Training  Enabling and Managing Office 365 Oct 09, 2017 – Oct 13, 2017 Microsoft Azure Training  Implementing Microsoft Azure Infrastructure Solutions Sep 11, 2017 – Sep 15, 2017 Hyper – V Training Aug 24, 2015 – Aug 28, 2015  Server Virtualization with Windows Server Hyper-V and System Center VMware Certified Professional 5 – Data Center Virtualization  Verification Code:-BA-799B77246F87 VMware Training  VMware vSphere: Install, Configure, Manage [V5.5] Dec 05, 2014 – Dec 04, 2016 Nov 03, 2014 – Nov 07, 2014 Exchange Server 2007  5047 Intro to Installing & Managing MS Exchange Server 2007  5049 Managing Messaging Security using MS Exchange Server 2007  5050 Recovering Messaging Servers & Databases using MS Exchange Server ‘07  5051 Monitoring & Troubleshooting MS Exchange Server 2007 June 2010 Exchange Server 2010 Oct 17, 2011 – Nov 03, 2011  10135 Configuring Managing and Troubleshooting Microsoft Exchange Server 2010 ExpressLink Sep 10 – 14, 2012  Inmarsat Academy Training Certificate WORK EXPERIENCE MODEC Offshore Production Systems (Singapore) Pte. Ltd. - Singapore IT Lead Infrastructure     July 2019 –Present Core Responsibilities Manages Life Cycle of All IT Network, Communication and any other IT Infrastructure Assets that is assigned to his responsibilities for Asia Pacific regions Performs Vessel IT Setup for EPCI Projects including Project management: Designing Vessel IT Network configuration, setup, documenting and enforcing MODEC IT security standards and managing end to end Vessel IT setup Project Network operations: Maximize network performance and security reliability through networking monitoring tools. Monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization IT Security: Secure network systems by establishing and enforcing policies, and defining and monitoring access     Corporate Projects: Upgrade Network Equipment, secure network systems by applying latest stable firmware releases. Support local Client and MODEC site offices in Singapore time zone to improve response time to internal and external customers Phone and Video Conference System: Administer, Configure, support and provide training on Phone and VC equipment Cybersecurity: Participate in Cybersecurity implementation projects and enable Regional Business entities to be self-sufficient in managing all aspects of IT Security Works with Global IT Infrastructure team on Global IT Infrastructure Design templates OSM Maritime Ship Management Pte. Ltd. - Singapore IT Manager July 2019 – April 2021   Office IT Infrastructure (Singapore/Manila/Chennai) Design manage and maintain all Office IT Infrastructure including network setup. Procurement and Testing of IT Technology for Office Infrastructure.   Vessel IT Infrastructure Design manage and maintain IT Infrastructure in Vessel as well as network setup. Procurement and testing of IT Technologies for Vessel Infrastructure.   Assisting and mentoring all my shore & vessel support executives on their job scopes and duties for them to enhance their skills on certain tasks at hand and through this they can improve and be able to work independently when needed. Managing implementations of new IT hardware or systems on both shore office and vessel infra with the assistance of the support executives and be able to implement and roll out accordingly after testing and commissioning has been done by the support executives. OSM Maritime Ship Management Pte. Ltd. - Singapore IT Executive               July 2013 – June 2019 Office Systems Maintaining & Administration of operations of Office Servers 2008, 2012 & 2016 Servers in VMware 6.5 hosted in a Private Cloud. Maintaining & Administration operations of Citrix Server XenDesktop 7.15 running on vSphere 6.5 hosts. Maintaining & Administration of office network switches and routers. Documenting IT Hardware's for network and server operational longevity and replacements. Managing Manila & Chennai Office IT Infrastructure and Servers remotely from Singapore. Vessel IT Systems Supporting our Lead support of our vessel IT equipment’s and communication system. Lead setup installation of IT equipment's and communications on board vessel on delivery and take overs. Managing IT systems to work with IT Systems in Office with on board systems on vessels and their network hardware for continued operations and usage. Installed Infinity Routers from Navarino on board vessels for Internet Mail and Crew Internet access. Projects Done Move entire On-Premises IT infrastructure to a Private Cloud and Mange the Infrastructure after the successful migration. Private Cloud is also setup with a Disaster Recovery plan to another site in a different Country for continuous shore office operations when a disaster hits in the current country. Upgrade XenApp 5.0 to 7.6 then moved to XenDesktop 7.15 Upgrade VMware/vSphere from 5.5 to 6.5 Design network architecture of Vessel on board and Terminal Server setup for simpler Maintenance and easy support for Vessel Crew. Migrated Exchange 2010 On-Premises to Office 365 Exchange Online as Hybrid setup with on premise Exchange 2010 with Public Folders then fully migrated the Public Folders to Exchange Online upon availability.    Install DELL N4032 Switch as Core Switch to move network routing from firewall to a Layer 3 switch with 10gb connection for Storage iSCSI for Nimble Storage. Migrated On-Premises VMware Infrastructure to Private Cloud hosted by iland in Singapore Datacenter and have a DRASS site to Sydney, Australia then connects all three site offices thru Cato Network. Currently moving new Office building and putting up new wireless access infra for both office users and guests’ users. Bourbon Offshore Asia Pte. Ltd. - Singapore IT Executive      I am coordinating and handling VSAT setup, upgrades, and repairs for the vessels. I am handling vessel’s 2nd level support. I am handling Asia Pacific Office IT support for offices in Malaysia, Indonesia, Thailand, Australia, and Singapore. I am handling Administration of Active Directory and File Servers of in Singapore and on-site offices remotely. Server Application and Hardware installation on shore and offshore Thome Ship Management Pte Ltd. – Singapore Senior IT Support Engineer             Projects Done Migrate Physical Servers to VMware vSphere 5.5 Setup FTP Server December 2007 – May 2008 I maintain and support Windows XP, Windows 2003 Servers, and Microsoft Exchange 2003 Servers for our clients. I support and troubleshoot all network infrastructure and servers of the client. I am involved in implementation of network and servers for the clients. I provide design, solutions and analysis for client’s network and server infrastructures. Metro Parking (S) Pte. Ltd. – Singapore Senior Technical Engineer  June 2008 – May 2012 I am very much involved and responsible in vessels email connection and setup to their SAT-B/Fleet 77/FBB250/FBB500/SEVSAT and software applications for vessel computers in network on board all our vessels being managed, this includes as well selecting Email provider and Accounting Authority of vessels communications. I am also involved on new build vessel attendance for the vessel email setup and computer’s network on board. I am part of the email support handling email queries from vessel as second line of support. I am the one in charge for Administration and maintain our office servers such as our AD Server Windows 2008, Backup Server, Print Server, Blackberry Server, Microsoft Exchange 2010 Server, vmWare Server and Application Servers e.g. (AMOS, Shipnet, Refman, Sharepoint, COMPAS, Qlikview and Citrix Presentation Servers). This also includes our appliances such as Ironport, Facetime, SANGFOR, WatchGuard and NetApps. I am part of the support team in our main office arranging new employee profiles and equipment such as laptop and desktops. This includes as well day-to-day support of any issues arises on end user’s IT problems. I am also in charge of server room maintenance and CCTV monitoring servers. I am also in charge of maintaining our two conference rooms with Tandberg Video Conference and SMART boards. First Technology Pte. Ltd. – Singapore Network & System Engineer  May 2012 – July 2013 April 2006 – November 2007 I lead a team to support the day-to-day system administration and management at Central Control Station and car park operations including problem diagnosis, performance tuning and housekeeping.        I am responsible for providing analysis, planning, design, integrating, testing and implementation of software application for customized computer-controlled equipment or facilities. I support and troubleshoot the infrastructure network as well as other systems and equipment’s. Involve in resolving real-time control system and problem solving. I am responsible for rectification of system defaults; communicate effectively with internal/external customers, system providers and manufacturers. I am also responsible for carrying out daily data center operation and managing the operation of the network infrastructure effectively. I am also required to source, evaluate, implement, and modify test strategy and methods to improve operation effectiveness. I also maintain network and system infrastructure, procedures, and documentation to improve system reliability. My other important roles include assisting in project implementation; liaising with other support entitles in monitoring and resolution of problems; providing technical assistance; and giving advice to internal and external support entities. I take over the duties during the absence of my superior and ensures operation effectiveness of the team. Projects Handled: 1. Re-installation and upgrading of car park systems on Boon Keng Road JTC building, Raffles Hospital, Shaw Centre, Bukit Timah Shopping Centre, Choa Chu Kang Polyclinic, Toa Payoh Central, Century Square, Rochor Centre, National Library Board, Prinsep House, Holland Road Shopping Centre, 888 Shopping Plaza, Greenridge Shopping Centre and Oriental Plaza. 2. Installation of new car parks system to Cyberhub, Taman Jurong Shopping Centre, Fajar Shopping Centre, Pearl Centre, TSIP and UPIP. Askuserv Phil. Inc. – Philippines Software Developer     July 2001 – Oct 2003 PC Hardware Maintenance and Network Troubleshooting. Software Testing and Debugging developed by ASKUSERV Philippines, Inc. such as website and weighing balance’s Operating System of Mettler Toledo Viper Scale with SQC16 and Remote R programs. Balance Manuals editing of SQC 16 and Remote R programs. Program editing using Visual C++ 6. EDUCATION Polytechnic University of the Philippines – Sta. Mesa, Manila Bachelor of Science in Computer Engineering June 1996 – May 2001 La Immaculada Conception School – Pasig City High School Diploma (Secondary School) June 1992 – March 1996 La Immaculada Conception School – Pasig City Grade School Diploma (Primary School) June 1986 – March 1992 Personal Details Birthdate: Birthplace: SG Status: Marital Status: Wife: Father: Mother: July 08, 1979 Allen, San Isidro N. Samar, Phils. Permanent Resident (S-E) Married Desiree B. Casido Perfun D. Casido Marlie M. Mercader Interests: Basketball, Bowling, Digital Photography, Music, Mobile & PC Games