Ariel Arellano

OW ARIEL ARELLANO CUSTOMER SERVICE ASSOCIATE CONTACT (--P3 B1 L67 Barangay Poblacion 5 FVR, GMA, Cavite 4117 PROFILE SUMMARY Dedicated Customer Service Representative with years of experience in fast-paced environments. Proven ability to handle customer inquiries, resolve issues efficiently, and maintain high levels of customer satisfaction. Strong communication, active listening, and problemsolving skills. Adept at working both independently and as part of a team to deliver exceptional service and support. EDUCATION WORK EXPERIENCE - CATAINGAN MUNICIPAL COLLEGE Accenture Inc. Philippines Bachelor of Science in Secondary Education, Major in English- GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL (GMATHS) Customer Service Associate Assisted policyholders and prospective clients with inquiries related to life insurance products, policy status, claims, and billing. Processed policy updates, beneficiary changes, and payment transactions in compliance with company policies. Consistently maintained a high customer satisfaction rating by providing empathetic and efficient service. Capital One Philippines SKILLS Product Knowledge Adaptability Teamwork Time Management Multitasking Effective Communication Patience and Empathy LANGUAGES English: Fluent Filipino: Fluent NOV. 2022-JUNE 2025 Senior Operations Representative MARCH 2022-AUG. 2022 Managed outbound and inbound calls to customers regarding overdue payments and account balances. Negotiated payment plans and settlements while adhering to company policies and regulatory guidelines. Recognized for maintaining a high customer satisfaction score while handling sensitive collection calls. Concentrix SEP.2015- FEB.2022 Customer Service Representative Processed and managed customer service requests related to satellite TV accounts, including activations, cancellations, and service changes. Handled inbound calls from customers regarding telecommunications services including billing inquiries, service activations, plan changes, and technical support. Provided clear and accurate information about products, promotions, and service features to assist customer decisionmaking.