Ariel Arellano

Hi, you can call me “Yehl.” I’m a dedicated Customer Service Representative with over 8 years of experience in the BPO industry, and helping people is at the heart of everything I do. My job isn’t just about answering calls, it’s about making sure customers feel heard, supported, and understood. I handle both inbound and outbound calls with professionalism and warmth, always aiming to resolve issues efficiently while keeping things personal and empathetic.

Over the years, I’ve developed a strong ability to juggle complex customer concerns, schedule appointments, and provide timely follow-ups, all while accurately documenting every interaction in our CRM system. My work has largely involved supporting U.S.-based clients, so I’ve become confident in clear, fluent English communication and adept at creating a smooth experience for every customer I connect with.

I’ve learned how to thrive in fast-paced environments where multitasking and maintaining high service standards are the norm. From handling high call volumes to achieving performance targets around customer satisfaction and call quality, I’ve consistently shown that I can keep my cool and deliver great results under pressure. Beyond numbers, what matters most to me is creating genuine, helpful connections with people, no matter how busy the day gets.

What sets me apart is my balanced approach to life. Off the clock, I’m usually curled up at home catching up on my favorite Netflix shows (stand-up comedy, drama, or anything with a good plot twist!). Recently, I’ve also discovered a love for mountain hiking, it’s a refreshing way to unwind, challenge myself, and soak in nature’s beauty. It’s a fun contrast that keeps me energized both in and out of work.

Whether I’m guiding a customer through a frustrating situation or climbing a tough trail, I approach every experience with empathy, focus, and a strong commitment to growth. I’m always looking for ways to improve, stay engaged, and bring a positive impact wherever I go.