Ariane Madison

PROFESSIONAL SUMMARY ARIANE MADISON - Mandaluyong City, 00 1550 I STARTED WORKING IN 2009. VIRTUAL ASSISTANT AND WORKING REMOTELY SINCE 2014. I am an engaging Freelancer with a total of 14 years of experience in working with US CLIENTS, a fast-paced environment including corporate banking (loans and mortgage industry), accountancy, marketing, social media and website building. Skilled at transforming customer and client feedback into actionable insights that drive revenue, increase customer loyalty and returns of investments, and to improve processes. Energetic, with 13 years of experience resolving complex inquiries and processes. Passionate about building strong professional relationships across the board, driving brand loyalty, and increasing engagement. Quality-driven Senior Manager with 6 years of experience delivering high quality business insights to drive growth, improve productivity and gain market share. Detail-oriented Manager with 9 years of experience improving processes. Specializes in client and business retentions, business processes, process improvement, statistics and customer satisfaction, sales, marketing and VIRTUAL ASSISTANCE. Organized Team Leader/operations manager with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. An Excellent trainer and mentor in terms of finances, business processes and other operations required within the organization. Also a part of the recruitment team and has excellent skills in interviewing and onboarding, gauging applicants’ personalities/skills and creating engagements and conversations. Business leader with proven ability to develop and implement business management goals. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Liaises with partners and suppliers. Strong business acumen and managerial abilities. Accountant, Virtual Assistant, senior marketing manager, property manager and a project manager in the span of 9 years working directly with US CEOs. Marketing Content specialist that is 100% skilled in assisting the marketing team and the marketing head to create captivating content that increases engagement. Extremely knowledgeable in handling different kinds of contracts, federal laws, calendar and meetings management, spreadsheets, marketing tools etc. Marketing, Social Media Marketing, Accountancy, Phone Calls. Business Development and Business Improvement. SKILLS WORK HISTORY ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Gear Inc ● SENIOR VA TO THE DIRECTOR ● OPERATIONS ● BUSINESS SET UP - Business development ● COMPANY INCORPORATIONS/DOCUMENTS/FINANCES ● AD HOC TASKS ● Recruitment ● Spreadsheets/figures ● Compensation and benefits Analytical skills Project Management Financials Reports Documents Real Estate Client satisfaction Data Analysis Gsuite Relationship building Accountancy Virtual Assistance Communication Property Management English Torch ● ● ● ● ● ● ● ● Virtual Assistant Zoho Emails, spreadsheets, forms Invoices Order processing/auditing Cold Calling Quickbooks Client nurture ● EDUCATION University Of The Philippines Diliman And Los Banos ACCOUNTANCY/MARKETING Far Eastern University Manila ADVERTISING LEAN SIX SIGMA Black Belter TOOLS QUICKBOOKS GOHIGHLEVEL RINGCENTRAL GSUITE ASANA WORDPRESS CONVERTKIT ZOOM ETCETERA Accountancy Gain The Edge ● Senior Executive Assistant ● Marketing and Social Media Management ● Wordpress ● Calendar Management ● Email Management ● Hostings ● Sales ● Outbound calls/negotiations ● Retentions ● Building client relationships/customer relationships PIMD January 2021-October 20, 2022 - PART TIME ● CONTENT CREATION/MARKETING SPECIALIST ● Project Management ● SENIOR VIRTUAL EXECUTIVE ASSISTANT ● SPREADSHEETS ● WORDPRESS ● SENDING AND RESPONDING TO EMAILS using convertkit ● SOCIAL MEDIA COMMUNITY MANAGEMENT. ● Content Creation/SEO ● Sales ● Outbound Calls ● Client management TONY WONG January 2021 ● VA TO THE CEO ● PHONE CALLS WITH BUSINESS PARTNERS ● PROJECT MANAGER, PROPERTY MANAGEMENT/ADMIN ● PROPERTY DOCUMENTS ● Quickbooks ● Shopify ● SENIOR VIRTUAL ASSISTANT ● SPREADSHEETS ● QUICKBOOKS/ASANA/XERO/RUBY/SKYPE ● MARKETING ● GOOGLE SUITE ● EMAILS AND SMS ● RESEARCH ● Client Satisfaction/phonecalls ● Business handling ● AD HOC TASKS - travel arrangements, insurance, document reviews etc Kathy Kuo Home Claims Supervisor July 12, 2021-April 25th, 2022 ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Claims Specialist/Customer Service/Client Satisfaction MANAGER QUICKBOOKS TRAINER PROJECT AND PROPERTY MANAGEMENT VA Leader in handling the CLAIMS TEAM Social Media Management Website Management Podcasts/Transcribing Meetings/project management/trainer Google Workspace Chat/Email support QUICKBOOKS WORDPRESS CANVA DOCUMENTS Phones ALL SYSTEMS PLUS PROJECT MANAGER/TEAM LEADER ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Project Manager/Team Leader Sales rep, handled calls and emails Dealt directly with the company owner Coached team members Project management Social Media Management/Marketing Video editing Handled google docs. Handled KPIs. Canva WRITING EMAILS PHONE CALLS/SALES GSUITE Cold calling Retentions Sterling White Official PART TIME July 2021-December 2021 ● ● ● ● ● ● ● ● ● ● Social Media Management REAL ESTATE PROPERTY AND PROJECTS MANAGER LOAN DOCUMENTS PROPERTY DOCUMENTS Scheduled Calls Handled Facebook Outreach Attended Meetings Sales calls FACEBOOK COMMUNITY/GROUPS Innovative Mortgage - Virtual Assistant Lutz, Florida • January 2020-September 2021 ● VIRTUAL ASSISTANT ● LOANS AND REAL ESTATE ● Collections/quickbooks ● RESEARCH ● GSUITE ● FINANCIALS ● PROPERTY MANAGER ● DOCUMENTS ● PROPERTY RESEARCH ● ESTIMATES ● LOAN ASSISTANT ● Analyzed and compiled data to prepare comprehensive reports for management. ● Completed administrative tasks by performing business correspondence, transcription and data entry. ● Conferred with customers by telephone, chat or email to provide information about loans. ● Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes. ● Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. ● Built and maintained excellent customer and realtor relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. ● Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers. ● Worked directly with the CEOs. ● RINGCENTRAL PROFICIENT ● VIRTUAL ASSISTANT/LOAN ASSISTANT ● ● ● ● ● ● ● DATA ENTRY MORTGAGE CONTRACTS/REFINANCE PROCESS/MICROSOFT EXCEL E-MAIL MARKETING MANUAL EMAILS/RESPONDING TO EMAILS. HANDLED THE HIRING PROCESS RESEARCH MARKETING Howe Insurance Services - Team Leader-TRAINER Caldwell, Ohio • December 2014- January 2020 ● Cross-trained and provided back up for customer service managers. ● Provided constructive criticism regarding quality assurance on collections team phone calls. ● Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis. ● Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management. ● Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service. ● Established open and professional relationships with team members which helped resolve issues and conflicts quickly. ● Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals. ● Facilitated training for associates through daily coaching and regular performance appraisals. ● Optimized customer support by establishing a collaborative service environment. ● Mentored and guided employees to foster proper completion of assigned duties. ● AGENT CONTRACTING/ONBOARDING ● RECRUITMENT CALLS ● Trainer/TEAM leader ● CUSTOMER RETENTIONS/COLLECTIONS ● Insurance Sales ● Credit reports/onboarding ● Agent contracting ● DATA ENTRY/DOCUMENTS ● WORKED WITH CEO AND SENIOR VP ● FDCPA American Express Makati, Metro Manila • 07/2013 - 07/2015 ● Responded to customer requests for products, services and company information. ● Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives. ● Achieved and consistently exceeded revenue quota through product and service promotion during routine calls. ● Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs. ● Facilitated inter-departmental communication to effectively provide customer support. ● Investigated and resolved customer inquiries and complaints quickly. ● Surpassed sales goals through implementation of effective marketing strategies. ● Followed-through on all critical inter-departmental escalations to increase customer retention rates. ● Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines. ● Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues. ● Resolved conflicts and negotiated mutually beneficial agreements between parties. Citibank Makati, Metro Manila • 07/2012 - 07/2013 . ● Developed team communications and information for meetings. ● Increased customer satisfaction by resolving customer issues. ● Resolved conflicts and negotiated mutually beneficial agreements between parties. ● Worked with customers to understand needs and provide service. ● Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. ● Maintained excellent attendance record, consistently arriving to work on time. ● Oversaw operations of mortgage lending office, including sales, processing, underwriting, and closing services. ● Explained different types of loans pertaining to client situations. ● Fielded customer complaints and provided solutions. ● Planned and dealt with payment schedules. ● Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act, FDCPA. ● Reviewed and edited loan agreements to promote efficiency and accuracy. TELEPERFORMANCE PHILIPPINES - CUSTOMER SERVICE Otigas, Metro Manila • 06/2009 - 03/2012 ● Responded to customer requests for products, services and company information. ● Regularly exceeded daily sales and product add-on quotas. ● Answered customer telephone calls promptly to avoid on-hold wait times. ● Provided primary customer support to internal and external customers in fast-paced environment. ● Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. ● Evaluated account and service histories to identify trends, using data to mitigate future issues. ● Answered constant flow of customer calls. ACCOMPLISHMENTS ● ● ● ● ● ● Used Microsoft Excel to develop inventory tracking spreadsheets. Resolved product issue through consumer testing. Supervised team of 15+ staff members. TOP sales Promoted within a year of employment. Six Sigma Black Belter