Ariadne Salas

Ariadne Rodriguez-Salas Key Accounts Representative-- Albany Extension, Vermont Park Exec. Village, Mayamot, Antipolo City 1870 About me: I have over 13 years of experience in customer support under various accounts, providing customer care, technical support and sales through phone, email or chat. A team player who can work efficiently under minimal supervision, and effectively contribute to the company’s growth. Experience: Key accounts representative (Mishimoto July 2022 - present) ▪ ▪ Support B2B and Order Entry departments by answering tickets submitted from our US (and some UK) B2B customers. Main focus points are providing order, pricing, or inventory details, researching order history to resolve shortage and overage complaints, and light Order Entry work. Tools: Kayako, Zoho, Stone Edge, PowerBi, MsOffice Order processing/ Customer service specialist (Mishimoto AU September 2017 – July 2022) ▪ ▪ Process orders, replacements, cancellations and refunds for B2B and B2C customers. Provide customer support by answering tickets with inquiries regarding order and tracking details Tools: Kayako, Outlook, Magento, Cybersource, PowerBi, Amazon Vendor Central, MsOffice Customer service specialist (Bras N Things August 2016 - August 2017) ▪ ▪ Answer customer inquiries and process orders through email, chat and phone. Provides store support for all Bras N Things stores (AU and NZ) through phone and answer service desk emails from the client’s web-based email platform. Tools: Freshdesk, Magento, RMS, MsOffice Customer service specialist (AimTools October 2015 – August 2016) ▪ ▪ Answer customer order inquiries through email and chat. Process orders, replacements, cancellation and send invoices. Files claim from couriers for lost/damaged parcels. Adhoc tasks – assist IT team by creating help articles and instructional videos for potential B2B clients. Tools: UrbanSeller, Gmail, Zopim, VOLO, Linnworks, PayPal, MsOffice Customer account executive (Comcast December 2014 – August 2015) ▪ Assist customers through dual chat windows by troubleshooting internet connection concerns, account review and verification, answer billing inquiries, offers upgrades on current package and processes order entry. Assistant Production Manager (Jan Elyse Fashions October 2013 – July 2014) ▪ Keeps track with orders by monitoring each production department; process shipping documents. Executive Secretary (Alpha Holding Co. February 2013 – July 2013) ▪ Administrative works for CEO - accepts and corresponds via phone, email and fax; create PPT presentations Customer Service Representative/ KCS Coach (Yahoo! February 2010 – January 2013) ▪ Moderate contents such as images, videos and comments in Flickr & Yahoo! Answers. Perform account security and verifications, reset passwords and investigate accounts for suspicious activities. KCS (Knowledge Centered System) coach and works with the training quality team to ensure effectiveness of the support. Edits/creates articles used both internally by the agents and externally available to customers through the help pages Virtual Assistant (Odesk.com) ▪ ▪ https://www.upwork.com/freelancers/~01b669ecd9e- Transcribe scanned documents to Excel and Word documents, create PPT presentations, harvest structured data from many sources to build a collaborative knowledge-based repository. Technical Support Representative (AT&T August 2007 – March 2008) ▪ Assist DSL customers through phone by troubleshooting internet connection issues and password resets. Crew / Cashier (FrioMixx July – November 2003) ▪ Handles daily cash transactions and prepare orders. Education: Tertiary - B.S. Computer Science (Informatics International College Cainta 2002 – 2007) Secondary – St. Scholastica’s Academy Marikina (1998 – 2002) Elementary – St. Scholastica’s Academy Marikina (1991 – 1998)