My background in psychology, combined with certifications in Business Process Management in Healthcare from Rutgers University and Operational Performance from the University of Pennsylvania, equips me with the skills to drive impactful change in healthcare settings. I excel in stakeholder engagement, effective communication, and building strong relationships to achieve project success.
In my current role as a Specialist in Digital Transformation at Aga Khan University and Hospitals, I lead initiatives to optimize workflows and enhance patient care. I manage end-to-end project lifecycles, from conducting gap analyses to implementing strategic solutions. Through collaboration with cross-functional teams, including doctors, nurses, IT, and administration, I successfully introduce change management strategies to ensure smooth adoption of new tools and best practices.
Previously, as a Senior Program Manager at the Karachi Down Syndrome Program (KDSP), I managed operations for clinics providing behavior therapy, pediatrics, speech, physical, and occupational therapy for over 1,700 individuals with Down syndrome. I streamlined clinical operations by implementing an efficient escalation matrix, clinic policies, and digital database solutions. My leadership in expanding access to affordable screenings and diagnostics contributed to improved healthcare outcomes for the community.
I am passionate about leveraging my expertise in operations management and communication to enhance organizational performance and improve service delivery. I thrive in collaborative environments and am committed to continuous learning and innovation.