Ardil Sanchez

Personal Profile Education 2015 – 2019 Cotabato City State University Bachelor of Science in Secondary Education Major in Technology and Livelihood Education Experience- Sales and Customer Service Representative at iQor Handling incoming customer calls. Assist customers with placing orders, tracking deliveries, and resolving issues. ARDIL C. SANCHEZ Sales and Customer Service Representative Experienced Sales, Customer Service Representative and with Social Media Marketing over 3 years of Customer Service experience. Skilled at maintaining customer relationships and managing data entry Address customer complaints and issues promptly and professionally. Offer solutions such as refunds, replacements, or credits when appropriate. Upsell and cross-sell products and services to enhance the customer experience- Provide effective assistance to customer’s experiencing technical issues with a product or service like diagnosing the problems, providing solutions, ensuring customer satisfaction, documenting issues, improving processes and staying updated. 2022 – 2024 Customer Service Representative at iQor Handling incoming customer inquiries via phone and email. Assist with order placement, account management and general inquiries. Help customers track orders and provide updates on pick-up, shipping and delivery status. Process returns, refunds, replacements and compensations when appropriate. CONTACTS Phone number: - Customer Service Representative at VXI Global Holdings B.V Phils 2024 Email: Social Media Marketing - Handling social media accounts to increase followers, likes, views, driving sales, making stories, reels & contents, replying to comments & dm’s and drive engagement. We do admin task as well for tracking progress on every accounts. ADDRESS Logistics and Fulfillment Order Specialist 699 DBU Building, Brgy. 34D, Jacinto Street, Davao City, Davao del Sur, Philippines 2025 We ensure that customer orders are processed, packed, shipped, and delivered correctly and on schedule. They’re the behind-the-scenes pros keeping the supply chain flowing and customers happy. Skills: Data Entry • Web Research • Canva • Lightroom • Video Editing • Photo Editing • Customer Service Skills • Communication • Product Knowledge • Typing • Research • Problem Solving • Multitask • Attention to Detail • Positive Attitude • Ability to Work Under Pressure • Adaptability • Copy and Paste Editing • Microsoft Word, Airtable, Slack, Google sheet; • proficiently working with Microsoft Office suite for data analysis, documentation, and reporting; • customer orientation and ability to adapt/ respond to different types of characters; • ability to multitask, prioritize and manage time effectively. Character References: Name: Ms. Cedie Jane Campo Contact Number: - Email Address:-Name: Mr. Jess Mark Raquel Contact Number: - Email Address:-Name: Mr. Jeson Bejarin Contact Number: - Email Address:-