Ardeliza A. Haber
Santos St. Jaucian Village 1, Tabon-Tabon, Daraga Albay 4501
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I am a customer service professional committed to balancing company goals while
helping all customers find satisfactory solutions.
Educational Background
Work Experience
School: AMA Computer
Learning Center of Legazpi
May 2003 - April 2005
Concentrix Philippines (Retention Account)
Course: Associate degree in
Business and Information
Management
Skills & Proficiencies
Customer Service
Customer Retention
Inbound Sales
Outbound
Telemarketing
Email Support
Chat support
Certification
Call Center Agent NCII
July 13-30, 2009
@Technnove Solutions Inc.
Customer Service Representative
(Voice, Email & Chat)
August 2019 - July 2021
Greeted customers with energy and enthusiasm.
Opens customer accounts by recording account
information.
Attracts potential customers by answering product
and service questions and suggesting information
about other products and services.
Resolves product or service problems by clarifying
the customer’s complaint, determining the cause
of the problem, selecting and explaining the best
solution to solve the problem, expediting
correction or adjustment, and following up to
ensure resolution.
Developing aggressive retention strategies based
on customer feedback.
Rosesonly Singapore
Customer Service Associate | OFW in Singapore
December 2012 - April 2018
Assist in placing orders, delivery and processing
the payments.
