Arcy Bucu

ARCY R. BUCU Address: #154 Arenas, Arayat, Pampanga Philippines Contact No:- Email Address:-OBJECTIVE: To obtain a position which will offer a variety of challenges and responsibilities where my abilities and skills can be fully utilized that will prepare me as a professional in my field in the future. WORK EXPERIENCE: Company - See Well Law ( Executive Legal Assistant ) Homebased September 2019 – February 2020 • Taking inbound Customer Service calls • Data Entry • Managing customer information • Responsible in processing company receipts and invoices using LEAP and MYOB • Managing Calendar and Appointment Setting • Responsible in paying company bills • Liaise with clients regarding unpaid services • Helping in preparing legal letters. • - American Income Life ( Appointment Setter ) Homebased March 2019 – February 2020 • • • • • Cold Calling Confirming scheduled appointment with clients Updating status of call through google sheets Inviting applicants for a recruitment interview Managing agents calendar and Appointment Setting - Cloudstaff Philipppines Inc. (Cruise Admin Support) Nepo Quad, Angeles City March 12 2018 – March 19 2019 • Updating customer’s information on CRM • Creating booking itinerary • Processing payment • Keeping track records through google sheets and excel sheets • Taking inbound customer service call • Making outbound calls updating customer’s payment plans - Mercantile Venture Partners (Appointment Setter) Philexcel Business Park Clark Freeport Zone, Pampanga 2023 May 2017 to Feb 2018 • Cold Calling • Setting up appointment for our clients • Keeping track on customer’s information through google sheets and excel sheets - Convergys (Technical Support Representative) GF & 3F to 5F BPO 3 SM Clark Pampanga November 2016 – April 2017 • Taking inbound calls • Assisting customers with their hardware technical issues • Doing follow up on recent client, to make sure no other issue occurs after troubleshooting • Case management - Arvato Bertelsmann (Customer Service Representative) 5th flr BPO 1 SM Clark Pampanga August 2015 – August 2016 • Taking inbound calls • Answering customer’s concern through email and chat • Assisting customer with their online MS account • Providing assistance on the right learning programs they can avail with Microsoft. - Startek (Customer Service Representative) Angeles City September 2014 - March 3, 2015 • • • • - Taking inbound calls Assisting customers with their general queries. Providing basic technical support Processing payment for the customer IQOR Philippines Inc. ( Collection specialist ) Berthaphil 2 ClarkFreeport Pampanga, Philippines March 2011 - August 2014 • • • • • Making outbound calls Speaking with customers that were over due on their auto loans. Providing available options in helping customer bring their account current. Keeping track on the daily, weekly and monthly collections. Providing excellent customer service EDUCATIONAL ATTAINMENT: Tertiary : Associate in Computer Science Asian Institute of Computer Studies Fairview Quezon City Year Graduated - 2006 Secondary : San Juan High School San Juan Mexico Pamp Year Graduated – 2003 Primary : Arenas Elementary School Arenas, Arayat, Pampanga Year Graduated – 1999 PERSONAL DATA: Date of Birth Age Citizenship Religion Civil Status Height Weight : : : : : : : CHARACTER REFERENCES: March 12, 1986 33 Filipino Evangelical Christian Single 5’6” 180 lbs. Mr. Johnny R. Reyes Mr. Frederick L. Peralta Electrical Engineer Paramedic Meindhardt, Makati City Congo , Zaire I hereby certify that the above information is true and correct to the best of my knowledge. Arcy R. Bucu