Archit Mathur

I'm a freelance Customer Experience and Service Operations specialist with 17+ years of experience helping SaaS companies optimize support functions, enhance digital touchpoints, and drive customer retention. I specialize in streamlining CX processes, implementing CRM platforms like Salesforce, and building scalable service models aligned with business goals. My approach is data-driven, customer-focused, and execution-oriented. Whether you need to improve ticket resolution, build a self-service strategy, or scale a support team, I deliver results that elevate the entire customer journey. Let’s connect and transform your customer service into a true growth driver.