Arcealito Virtudazo
Block 81 Lot 21 Rose Street
Barangay Rizal Makati City- - 562 - 4984-m
EXPERIENCE
SKILLS
Teleperformance, SM Masinag — Team leader
Excellent English
communication skill
September 2018 - Present
I'm responsible for 10 - 15 agents developing their skill, transfering knowledge and
empower to motivate people's goodwill. Doing root cause analysis to identify the
performance gap and put SMART action plan to bridge the gap. Using advance
coaching methodology for consistent improvement. Focused on daily game plan to
ensure everything will get covered and to get things done.
Taskus, BGC Taguig City — Team leader
April 2016 - September 2018
I'm responsible for 10 - 15 agents developing their skill, transfering knowledge and
empower to motivate people's goodwill. Doing root cause analysis to identify the
performance gap and put SMART action plan to bridge the gap. Using advance
coaching methodology for consistent improvement. Focused on daily game plan to
ensure everything will get covered and to get things done.
Strong leadership skill
Management skill
Skill in using Microsoft tool
Website designing
SEO
Logo making
HTML/CSS
IGS, Mckinley Taguig city — Team leader
Jan 2014 - April 2016
AWARDS
I'm responsible for 10 - 15 agents developing their skill, transfering knowledge and
empower to motivate people's goodwill. Doing root cause analysis to identify the
performance gap and put SMART action plan to bridge the gap. Using advance
coaching methodology for consistent improvement. Focused on daily game plan
to ensure everything will get covered and to get things done.
Sutherland, Kalayaan Taguig — Agent
December 2013 - Jan 2015
Best overall performance 2x
(IGS)
Best NPS overall (IGS)
Overall performance (Taskus)
100% Overall attainment for
consecutive 4 months (Taskus)
Worked as an agent supporting eBay online shopping. Started as level 1 support
and ended as level 3 support dealing with complaints and appeal process.
EDUCATION
STI Global City, BGC Taguig City — BSTM
Core value award (Taskus)
LANGUAGES
English
June 2008 - March 2012
Filipino
St. Charles School, Makati City— High School
2004 - 2006
TRAINING
Leadership training 1 & 2, Mckinley Taguig City - Cindy
Novotny
2016 - 2017
Leadership training , Mckinley Taguig City - Honey Malamug
2017
TOPS Leadership training, Teleperformance Philippines Teleperformance Leadership team
2018
Effective Root Cause Analysis and SMART action planning Teleperformance Leadership team
2019
DMAIC Six Sigma Training - Yellow belt
2019
