Arcealito Virtudazo

I would like to show my unexplainable interest in applying as a work from home CSR for E-commerce Company or startup online business.

I'm excited and confident with my knowledge, skill, and experience to become your best representative to work for you guys. To begin with, I have been working as a Team Leader for 6 years supporting customer service & technical support account specializing call, chat, and email handling. I have developed strong leadership skill, organization management skill, root cause analysis skill, data management skill, facilitating for an adult learner, and getting things done.

I have a great interest in online website development and programming. I have experienced supporting Shopify online seller. Here are the things I have knowledge with.

• Creating online selling website from scratch using Shopify, WordPress, and other websites platform

• I have knowledge with email marketing

• I have the knowledge to use these apps below

• Hubspot

• MailChimp and other email marketing apps

• Facebook pixel and manager

• Zapier

• Google sheet, keep, and etc..

• Prezi

• Canva

• Adobe photoshop

• HTML & CSS

• Affiliate marketing

• Vlogger

With these experiences, I would be able to provide high-quality responses without copy-pasting for each customer in resolving the open concern in the fastest way. On the other hand, I can multi-task to perform online research and update the template to create exceptional customer service. On top of that, I can help the development team to do root cause analysis with customer service performance for continues improvement and for future training.

As a trainer, I can also perform the following bullets.

• Creating and updating FAQ libraries

• Creating training agenda with times

• Creating training material for customer service

• For customer service development

• Probing question skill

• Providing resolution (Positive positioning skill)

• How to create an impact on a call

• Call flow

• Facilitate topics for adult learning

I wish to work with you soon. I would really appreciate if you accept my initial application and I'm looking forward to the interview.

Regards

• Arcealito Virtudazo