Araújo Ngunga

ARAÚJO NGUNGA ADMINISTRATIVE ASSISTANT | VIRTUAL ASSISTANT | CUSTOMER SERVICE OBJECTIVE Seeking a remote opportunity in customer service, virtual assistance, or administrative assistance, where I can leverage my communication, organizational, and responsibility skills to contribute to organizational success. contributing to the effective operation of the team and ensuring customer satisfaction. I am highly motivated to achieve professional growth and contribute significant value to organizations operating within digital environments. Luanda,Angola - -Luanda,Angola Possuo Computador pessoal e acesso à internet estável PERSONAL SKILLS  Excellent communication skills (verbal and written)  Strong organizational skills and ability to meet deadlines    Responsibility Punctuality Proactive and dynamic LANGUAGES   PORTUGUESE - Native ENGLISH –Intermediate HOBBIES AND INTERESTS     Reading Computer studies Researching new technologies Participation in social assistance activities PROFESSIONAL PROFILE Experienced professional in administrative support and virtual assistance, proficient in Microsoft Word, Excel, and Canva. I excel in remote work environments , demonstrating strong competencies in task organization, customer service, punctuality, and responsibility. I possess strong communication skills, a proactive and collaborative approach, a rapid learning aptitude, and adaptability to diverse environments. PROFESSIONAL EXPERIENCE Administrative Assistant – ABS Company -) Organization of physical and digital documents Telephone assistance and schedule management   Call Center – CallBridge Support (2023 – 2024) Customer service via chat, phone, and email  Virtual Assistant -(2024 –Present )   Management of emails, scheduling, and spreadsheets Customer service via chat and basic technical support ACADEMIC BACKGROUND  SECONDARY EDUCATION - Local and Municipal Administration - Instituto Politécnico de Administração e Serviço (2020 – 2024)  HIGHER EDUCATION - Civil Engineering – Universidade Óscar Ribas (2024 – Present) COURSES AND PROFESSIONAL DEVELOPMENT Business Management Project Management Human Resources Management Administrative Assistant     TECHNICAL SKILLS    Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace (Docs, Calendar, Gmail) Remote Collaboration Tools (Google Drive, Zoom, Email, Zendesk, Trello)