Araújo Ngunga

I am a Virtual Assistant and Customer Support Specialist with over 3 years of professional experience helping businesses run operations, stay organized, and deliver outstanding customer experiences. My background includes work in administrative support, customer service, and virtual assistance, which allows me to handle a wide range of tasks with professionalism, efficiency, and reliability.

Throughout my career, I have supported teams and clients by managing emails, scheduling meetings, organizing documents, creating reports, and consistently providing customer support via phone, email, and live chat. My experience in call centers and administrative roles has given me strong communication skills, the ability to solve problems quickly, and the discipline to handle multiple responsibilities under pressure.

I have extensive experience with Microsoft Office, Google Workspace, Canva, Trello, Zoom, and Zendesk, along with other digital tools used for remote collaboration and task management. Whether responding to customer inquiries, maintaining records, preparing spreadsheets, or assisting with online research and data entry, I rely on my ability to complete tasks accurately and on time.

One of my greatest strengths is adaptability. I quickly learn new software, systems, and workflows, which makes it easier for me to integrate into any team or business environment. I am fluent in Portuguese and proficient in English, enabling me to serve clients from diverse backgrounds and cultures.

Beyond my technical skills, I value professionalism, responsibility, and consistency. I believe that excellent customer service and strong administrative support are essential for business growth and customer satisfaction. I am committed to delivering high-quality results, meeting deadlines, and maintaining clear communication with the people I work with.

If you are looking for someone detail-oriented, proactive, and capable of handling administrative tasks while ensuring excellent customer interactions, I am confident that I can be a valuable asset to your team. My goal is not only to complete tasks but to contribute to the overall success of your business.

I am currently open to remote part-time and full-time opportunities and ready to bring dedication, reliability, and efficiency to your organization.