Arah Merlyn Galindez

Arah Merlyn P. Galindez, RPm 921 Negros St., Brgy. 567, Sampaloc, Manila • - •- HIGHLIGHTS OF QUALIFICATIONS • Freelance academic writer with excellent research, citation style, and producing well-organized academic work under strict deadlines • Effectively operated an online business, including digital marketing, customer service, and fulfillment of orders • Experienced junior writer with strong skills in content creation, editing, and adhering to brand voice and tone • 3 years of experience in the business process outsourcing industry as a People Advocate and Sales Development Representative • Solid background in facilitating sales, data management, and data accuracy • Boosted client’s sales by identifying the potential needs of the customer, qualifying their interest and viability, and creating a connection between the customer and the client • Proficient in MS Office and Google Workspace • Fluent in English and Filipino SKILLS AND EXPERIENCE Writer • Conducted in-depth research across various academic disciplines, ensuring accuracy and credibility of sources • Written high-quality essays, case studies, literature reviews, and research papers according to client requirements • Skilled in academic citation formats • Synthesized intricate information and delivered solidly argued and logically organized scholarly content • Consistently delivered work within strict deadlines without compromising quality Business Management • Managed every detail of the online store such as listing products, processing orders, and managing inventory • Used social media, content marketing, and simple SEO techniques to market products and generate traffic to the online store • Tracked sales patterns, generated reports, and realigned strategies to boost profitability Performance Management • Setting clear and achievable goals for employees by communicating them effectively through a group discussion with the Team Leaders and their teams • Conducting performance reviews and utilizing the resources that the company provided to encourage and motivate the employees • Analyze the progress of each team and providing feedback to the Team Leaders • Identifying the training and development needs of employees through oneon-one coaching • Managing conflict and dealing with underperformance by documenting it through an NTE Sales Development • Build rapport and established trust with potential clients • Identified and qualified potential sales opportunities • Effectively communicated the value proposition of the company’s products or services • Overcame objections and close sales • Accurately forecasted sales activity and pipeline Psychological Assessment • Empathize with people from different backgrounds • Understand and interpret psychological research • Apply psychological concepts to real-world problems EMPLOYMENT HISTORY Freelance Academic Writer April 2021 – Present Online Business Shopee March 2021 – Present Junior Writer Asignaturas March 2023 – October 2023 People Advocate TaskUs Inc., Antipolo City, Rizal, Philippines January 2020 – March 2021 Sales Development Representative TaskUs Inc., Quezon City, Philippines March 2018 – December 2019 OJT Clinical Setting January 2017 – March 2017 Sunrise Hill Therapeutic Community, Quezon City, Philippines OJT Industrial Setting August 2016 – October 2016 Reed Elsevier Shared Services, Quezon City, Philippines EDUCATION HISTORY Bachelor of Science in Psychology Polytechnic University of the Philippines, Sta. Mesa, Manila CERTIFICATIONS Administrative Professional Foundations LinkedIn Learning Time Management Fundamentals LinkedIn Learning 2017