- Reply rate:
- 33.33%
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 28 years old
- Location:
- Pasay City, Ncr, Philippines
- Experience:
- 6 years
Ara De Guzman
704 A-9 Apelo Cruz St., Pasay City--
OBJECTIVES:
Seasoned BPO professional with nearly 6 years of experience and a strong background as a
Subject Matter Expert. To secure a challenging career opportunity in a reputable company
where I can leverage my skills and training while contributing to organizational growth.
WORK EXPERIENCE
Shoreside Cruise Representative
Royal Caribbean Cruises Ltd
November 2023 - July 2024
● Managed guest relations and ensured exceptional customer experiences on board.
Resolutions 2 Case Manager/SME
Telus International Philippines
January 2019 - March 2023
Airbnb
● Delivered high-quality customer support for diverse clients. Handled escalated customer
issues with a focus on prompt resolution and customer retention.
● Investigated and resolved complex customer cases, ensuring adherence to company policies
and procedures.
Uber
● Provided expertise, training and support to customer service teams, handle escalated and
complex issues, process improvement and quality assurance.
______________________
Additional Work Experience:
24/7.ai
October 2018- January 2019
TechMahindra
October 2016 - April 2017
Omniglobe International
August 2016 - September 2016
EDUCATIONAL BACKGROUND
Secondary
Don Bosco School, Manila - 2014
Primary
Apelo Cruz Elementary School - 2011
CHARACTER REFERENCE
Jonathan Visquera
Merycil Frias
Charles Hafalia
Supervisor
Supervisor
Supervisor
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