Ara De Guzman

I’m a dedicated customer service professional with experience in managing guest relations and solving problems across different industries, including the cruise industry, e-commerce, and hospitality. My focus has always been on making sure customers have the best experience possible, whether they’re on a cruise, booking a stay, or using a service like Uber.

In my recent role as a Shoreside Cruise Representative with Royal Caribbean Cruises Ltd, I was responsible for making sure guests had a great experience while onboard. I handled everything from everyday customer questions to more serious complaints, always aiming to resolve issues quickly and make guests feel valued. My goal was to create a welcoming environment where every passenger felt heard and cared for, and I worked hard to ensure that their experiences exceeded expectations.

Before that, I worked with Airbnb and Uber, where I focused on helping customers with more complicated issues. Whether it was a service problem or a misunderstanding, I worked to find quick solutions that kept customers happy and loyal. I was also responsible for training and supporting customer service teams to make sure they were ready to handle any situation that came their way. I enjoy coaching and sharing what I know to help others improve and perform at their best.

What I do best is solve problems and make sure customers get the help they need. I’m a great listener and pay close attention to details, which helps me figure out what’s going wrong and how to fix it. I also focus on improving the service we provide, not just by fixing issues but by making sure things run smoothly from the start.

Throughout my career, I’ve learned how important it is to adapt to new challenges and to always keep improving, both for the customer and for the team. I love working in an environment where I can make a real difference for others whether it's helping a guest on vacation, solving a problem for a rider, or supporting a colleague who needs advice.

At the end of the day, my goal is simple: I want to make sure people feel taken care of and valued. Whether I’m dealing with a small issue or a big challenge, I’m all about delivering the best experience I can and creating lasting, positive impressions.