Aprilmae
Melindad
Education
Malandag National High School
Contact
Hummanities and Social Sciences
2013 - - 2020
University Of Mindanao
--Polomolok South CotabatoPhilippines- 9504
Live Agent / Chat Moderator
š
Iām April Mae, a Customer
Support Specialist, Virtual Assistant, and
Social Media Manager with 5+ years of
experience
in
chat
moderation,
email
support, and sales. I aim to help businesses
deliver excellent customer experiences,
grow their online presence, and streamline
operations for better efficiency.
Skills
Management Skills
Creativity
Digital Marketing
Problem Solving
Critical Thinking
Leadership
Attention to detail
2019 - 2025
Textingfactory/Remotely4u/Chatfromhome
About Me
Hi there!
Experience
Managed over 500+ daily text- based interactions with U.S.
customers, ensuring high-quality engagement and retention.
Trained and mentored new agents, improving overall team
performance and efficiency.
Ensured compliance with privacy guidelines, handling sensitive
customer data with professionalism.
Campaign Sales Representative
2024
Infinity Agency
Promoted and sold products or services by clearly presenting
features and benefits aligned with campaign goals to both new and
existing customers.
Managed high volumes of inbound and outbound calls to generate
interest, respond to inquiries, and successfully convert leads into
sales.
Built strong rapport with customers by delivering attentive, friendly,
and solution-oriented support, contributing to a positive client
experience and repeat business.
Social Media Manager
Upwork/ MaryKay Cosmetics
-
Create and schedule engaging content across platforms.
Manage and grow online communities through active engagement.
Monitor performance metrics and adjust strategies accordingly.
Handle messaging and
comments to maintain brand voice.
Run ad campaigns and collaborate with teams to meet marketing
goals.
