Aprilmae Melindad

Hello, I'm Aprilmae, a dedicated and results-driven professional from the Philippines. With a versatile background in customer service, chat moderation, and digital marketing, I bring over five years of experience providing excellent support, engaging with clients, and managing social media platforms. My career has allowed me to develop various skills, and I am eager to apply them in multiple fields to foster growth and deliver meaningful outcomes.

In my previous roles as a chat moderator for companies such as eModerators, Remotely4U, Cloudworkers, and NMS, I have honed my ability to manage real-time conversations, ensure client satisfaction, and maintain high standards of professionalism in sensitive situations. I have worked with diverse customer demographics and have cultivated excellent communication skills to engage users with empathy and respect. My goal has always been to create a positive environment where customers feel valued and heard.

Beyond chat moderation, I am deeply passionate about social media management. I have worked as a freelance Virtual Assistant, helping businesses with data entry, email management, and social media tasks. My experience creating content and handling social media profiles has helped me understand the significance of building a strong online presence. I continuously strive to enhance my skills through online courses and real-world applications, particularly in content creation and design.

With a strong sales and customer service foundation, I understand the importance of building lasting relationships and delivering value to clients. I have also developed proficiency in using tools such as Go High Level to manage campaigns, communicate with clients, and efficiently track projects.

In addition to my work experience, I am passionate about learning new skills and expanding my knowledge. I am currently focusing on improving my social media management abilities and exploring areas like copywriting and content marketing. I am also interested in digital product creation and am working on building a brand for myself.