April Uranza

APRIL URANZA WORK EXPERIENCE Inbound Virtual Sales Agent Virtual Cliques | South Carolina, USA October 2022-February 2023 January 2022-March 2022 • Receiving inbound calls from customer or outbound agents -- • Qualify customer if they have Medicare parts A & B and confirm their information. • Read and follow script. Transfer leads to licensed agent. Manager/OIC Brgy. Kayumanggi, Lipa City, Batangas 4217 MACAO IMPERIAL TEA| SM Lipa City, Batangas June 2021-November 2021 EDUCATION • Deals with the operation, finances and people management of the Bachelor of Science in Hospitality Management PUP - Sto.Tomas Batangas 2013 - 2017 store. Vocational Course Barista NC II- 120hrs. Provincial Training Center- LIPA Jun.2023-Jul.2023 Bread and Pastry Production NC II- 141hrs. Rubiks Manpower Training Center- Marawoy, Lipa May2019 • Leads staff and supervising the operation. • Make and assign schedules for the team. • Handle complaints • Making reports at the end of the shift. Cashier/Barista MACAO IMPERIAL TEA| SM Lipa City, Batangas December 2019-June 2021 • Take and make orders. • Managing transactions with customers using cash registers and collect SKILLS payments • MS Office literate (MS Word, MS Excel, MS PowerPoint) • Language proficient • Excellent verbal and written communication skills • Exceptional listening and analytical skills • Ability to multitask and operate in a fast-paced environment • Greet customers when entering or leaving the store • Balancing the cash at the end of the shift and doing the day end sales and report Cashier Staff METRO LIPA MEDICAL CENTER | Lipa City, Batangas December 2017-April 2019 PERSONAL INFO Birthday: Age: Civil Status: Religion: April 27, 1997 26 yrs. old Single Iglesia Ni Cristo • Receive payment by cash, credit cards or automatic debits. • Issue receipts, refunds, credits, or change due to customers. • Answer customers' questions, and provide information on procedures or policies. Resolve customer complaints • Encode daily transactions to make sure that everything is balance before ending shift. • Prepare billing statement if billing department is closed. Customer Service Representative ALORICA PHILIPPINES INC. | Lipa City, Batangas • Receiving inbound calls for Telecommunications account. • Helping customer resolve billing issues. Upsell services. • Manage large amounts of incoming phone calls • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution