APRIL ROSE T.CRISTOBAL
Graphics Designer
Profile
Experienced Customer Service Representative with over 5 years of
experience.
Proven
track
record
of
delivering
exceptional
customer service, resolving issues promptly, and ensuring client
satisfaction.
Skilled
in
handling
diverse
customer
inquiries,
technical troubleshooting, and maintaining high call-resolution
rates. Seeking to leverage strong communication skills and-
dedication to customer satisfaction.
Work Experience
Education
Computer Science
Philippine Computer Science
Institute
May 2025
December
2025
Good Protein
E-commerce VA/CSA
As a Customer Service Representative, I provided
email support to customers, addressing inquiries,
resolving concerns, and ensuring a positive customer
-
experience. I assisted with order management,
product information, and issue resolution while
Expertise
maintaining a professional and empathetic tone. My
E-commerce VA
solving to meet customer needs efficiently.
role involved effective communication and problem-
Customer Support
Data Entry
Language
Dec.
2024
CSA/E-commerce support
-
I provided email support to customers, addressing
Mar
inquiries, resolving concerns, and ensuring a positive
2025
customer experience
English
Filipino
ESTRID
-
SterlingBackcheck Philippines
Client and Candidate Care
Responds and resolves client and candidate
escalations within scope of support. Coordinates
concerns and possible solutions to the other
departments involved to deliver desired resolution.
Ensures backcheck results are explained to both client
and canndidates. Conduct demo for clients
-
DR. Z Functional Medicine
Tracking Associate
Tracking Associate proficient in monitoring and
managing sales activities, appointments, and daily
reports. Skilled in utilizing tracking systems and
software to ensure accurate documentation and
timely updates. Proactively identifies trends and
discrepancies to optimize scheduling and enhance
operational efficiency.
-
Customer Service and Technical Support roles
BPO Industy
I bring extensive experience from the BPO industry,
spanning roles in technical support, sales, hotel and
reservations support, client mortgage support, and
escalations support for a retail account. Additionally, I
have served as a Product Ready Trainer and Quality
Analyst. Managed inbound, emails, and outbound
customer inquiries, resolved issues promptly, and
ensured high customer satisfaction. Collaborated
with teams to improve processes and streamline
operations, contributing to efficiency gains. Has a role
as a Product Ready Trainer and conducts training for
new hires. Worked for a hotel and reservations
account and assisted guest all over the globe.
TOOLS
Go high Level
Asana
Monday.com
Shopify
Gorgias
Darwynn
Slack
MS Teams
Salesforce
Hubspot
Ship station
Go Bolt
I hereby certify that the above information is true and correct to the best of my knowledge.
