April Rose T. Cristobal
PROFILE
EDUCATION
Computer Science
Philippine Computer Science Institute-
Studied Japanese Language
University of the Philippines (UP)
November 2024- December 2024
SKILLS
Creativity
Communication
Teamwork
Meeting deadlines
Friendly
Critical thinking
Customer Service
Adaptability and Flexibility
TOOLS
Go high Level
Asana
Monday.com
Shopify
Gorgias
Darwynn
Slack
MS Teams
Salesforce
Hubspot
Ship station
Experienced Customer Service Representative with over 5 years of
experience in the BPO industry. Proven track record of delivering
exceptional customer service, resolving issues promptly, and ensuring
client satisfaction. Skilled in handling diverse customer inquiries, technical
troubleshooting, and maintaining high call-resolution rates. Seeking to
leverage strong communication skills and dedication to customer
satisfaction.
PROFESSIONAL EXPERIENCE/S
Client and Candidate Care Associate
SterlingBackcheck Philippines
2021- June 2024
Responds and resolves client and candidate escalations
within scope of support.
Coordinates concerns and possible solutions to the other
departments involved to deliver desired resolution.
Ensures backcheck results are explained to both client and
canndidates.
Conduct demo for clients
Tracking Associate
DR. Z Functional Medicine
2019 - 2021
Tracking Associate proficient in monitoring and managing sales
activities, appointments, and daily reports. Skilled in utilizing
tracking systems and software to ensure accurate
documentation and timely updates. Proactively identifies trends
and discrepancies to optimize scheduling and enhance
operational efficiency.
Customer Service and Technical Support Roles in BPO
Industry (2011 - 2019)
I bring extensive experience from the BPO industry, spanning roles in
technical support, sales, hotel and reservations support, client
mortgage support, and escalations support for a retail account.
Additionally, I have served as a Product Ready Trainer and Quality
Analyst.
Managed inbound, emails, and outbound customer inquiries, resolved
issues promptly, and ensured high customer satisfaction.
Collaborated with teams to improve processes and streamline
operations, contributing to efficiency gains.
Has a role as a Product Ready Trainer and conducts training for new
hires.
Worked for a hotel and reservations account and assisted guest all
over the globe.
Customer Service/ Product Specialist
ESTRID
December 26, 2024 to March 14, 2025
As a Customer Service Representative at Estrid, I provided email support to customers, addressing inquiries, resolving concerns,
and ensuring a positive customer experience. I assisted with order management, product information, and issue resolution while
maintaining a professional and empathetic tone. My role involved effective communication and problem-solving to meet
customer needs efficiently.
Good Protein
May 12, 2025- August 2025
Customer Associate – Email & Chat Messaging Support
Duties and Responsibilities:
Respond promptly to customer inquiries through email and chat, ensuring clear,
accurate, and courteous communication.
Assist customers with product information, order placement, order tracking, returns, and
general inquiries.
Provide troubleshooting support for issues related to accounts, payments, or deliveries.
Maintain a friendly, professional, and empathetic tone in all customer interactions to
create a positive brand experience.
Record and track customer concerns, feedback, and recurring issues, and escalate them
to the appropriate team when needed.
Follow established communication guidelines, policies, and procedures to ensure
consistency and quality.
Collaborate with other departments, such as operations and logistics, to resolve
customer concerns in a timely manner.
Continuously update knowledge of Good Protein products, promotions, and policies to
better assist customers.
Contribute to improving customer service processes by sharing insights and suggestions
from customer interactions.
Meet performance goals such as response time, resolution rate, and customer
satisfaction.
