MARIA JHOANA APRIL PADILLA
PROPERTY MANAGER | BUSINESS VIRTUAL ASSISTANT
I am a knowledgeable and dedicated Virtual Assistant with
extensive experience in the management and customer service
industry.
PROPERTY MANAGEMENT
Guest Communications
Filing claims and disputes to Airbnb Support
Process cancellation
Schedule and coordinate cleans
Schedule and coordinate maintenance
Listing Creation
CONTACT
Calendar Syncing
--
Listing Optimization
EDUCATIONAL BACKGROUND
Property Onboarding
Pricing Optimization
SOP Creation
Palawan State University
Bachelor of Arts Major in Political Science
Automation of messages
2003 - 2007
Create welcome folders and Manual
Palawan State University - College of Law
Client management for managed properties
Undergraduate
End of Month Financial report
48 units
REAL ESTATE
SKILLS
Google Suite
MyVR
Microsoft
Res
Canva
ResHarmonics
WordPress
Freshdesk
Wix
Rentals United
Dropbox
HotelRunner
Wave Payroll App
Breezeway
Xero
iGMS
Wave Apps
Hospitable
Asana
Hostaway
Trello
Guesty
Podio
Mews
Bitrix
GetDuve
Notion
Superset
Gitlab
Tokeet
Monday.com
Bookingsync
Docusign
Zeevou
Hellosign
Hostfully
8x8
Rentals United
Slack
Pricelabs
RingCentral
Pricegenie
Re-leased
Cognito Forms
Igloohome
VOIP.MS
Remotelock
Jira Board
Vivint
TTLock
Schlage
OTA Management
such as VRBO,
Airbnb,
Booking.com,
Expedia etc.
Client Communication through email and phone calls
Property Valuation
Prepare Rent Review
In charge of ensuring that we have the bank guarantees, bonds,
and Certificate of Currency
Invoice preparation, sending out notices for tenant's arrears,
outgoings, and lock-out.
Organize repairs and maintenance
Overseeing and providing updates on Build Progress
Processing application of property insurance and tax depreciation
Scheduling Property Inspection
EXECUTIVE ASSISTANCE
Calendar Management includes daily schedule and meeting
reminders.
Manage emails and phone calls.
Travel arrangement
Market Research for the company.
Coordinate with clients and company vendors.
Prepare reports and all admin tasks.
Help the CEO focus on his day-to-day goals.
Human Resource Management for his offshore employees.
Create SOP's and implement policies for virtual staff.
Prepare payroll
Spearhead the hiring process. From shortlisting of applicants and
initial interviews.
RENTAL ARBITRAGE
Market Research
Prepare market analysis
Cold calling
Coordinate with the property owner
Assist in requirement completion
PROFESSIONAL EXPERIENCE
DIRECT CLIENTS | FREELANCING
CORPORATE JOBS
2016 - Present
2007 - 2016
Pass the Keys
PROPERTY MANAGER
Listing Manager
Color Concept Hostels, Incorporated
Overseeing all listings created
March 15, 2015 – June 15, 2016
Answer escalated OTA issues
Supervised the work at all levels on daily basis.
Listing Creation
Prepare budget proposal, expenses analysis, and marketing strategy.
Calendar Syncing
Listing Optimization
Coordinate with external parties such as Travel Agencies and other
Pricing Optimization
hotels for partnership.
SOP Creation
Evaluate the hotel's performance based on OTA's reviews and
feedback.
Bonjour Residences | Edinburgh
Property Manager
ICARE CUSTOMER CONTACT SOLUTIONS
Guest Communications
Customer Success Manager
Filing claims to OTA's
Process cancellation
December 01, 2014 - March 01, 2015
Schedule and coordinate cleans
Monitor the overall performance of the site and report it to the
Schedule and coordinate maintenance
client.
Make sure to maintain our SLA.
Multiview Properties
Campaigns - Credit Repair Sales, Real Estate, and Inbound Retention
Client Communication
for Credit Repair.
Invoice Preparation
Property Valuation
BRANCH HEAD
Scheduling and overseeing maintenance
Avid Sales Corporation - Sony
Cool BNB Property Rentals
Point of Contact
Guest Communications
April 2012 - February 01, 2015
Process Claims and Disputes
Oversee daily transactions of the store.
Schedule cleans
Prepare Daily Sales Report and Month End Report.
Coordinate with the maintenance team
IC3S Property Management - Real Estate
E-COMMERCE ASSISTANT
Client Care Manager
The Rose Dress Company
Overseeing Build Progress
August 2010 - March 2012
Ensure that invoices for each build stage are
Answer emails and chats about the status of parcels, upcoming
updated and paid by the lender.
sales, and other inquiries.
Ensure that the property owner receives timely
updates on the progress of the build.
Ensure
that
the
property
receives
inspection
Write product descriptions.
before turnover.
CUSTOMER SERVICE REPRESENTATIVE
Ensure that properties have insurance and tax
VXI
depreciation.
October 2009 - August 2010
Provide assistance to customers in processing money transfers
Guidry International
Rental Arbitrage
Property Acquisition Expert
Property Lead Research
online or over the phone. The validation process for remittance.
TELEPHONE BANKER
Prepare Market analysis
Jp Morgan and Chase
Cold Calling
August 2008 – October 2009
Client communication
Provide assistance to account holders such as balance inquiry, check
to clear, and the status of incoming remittances.
Turnkey Property Acquisition, LLC
Rental Arbitrage
Property Acquisition Expert
Property Lead Research
HUMAN RESOURCE ASSISTANT
New City Commercial Center
Cold Calling
June 2007 – July 2008
Schedule Property Viewing
Employee Relations
Market Analysis
Prepare company activities
Provide Training
Lake Sparrow Guest House
Phone, email, and chat support.
Property Management
Update Wix, Airbnb, and booking.com
Zencity | Chicago
Customer Service Representative
Phone, email, and chat support.
Process Airbnb Resolutions and Disputes
Coordinate with cleaners
Coordinate with Property Manager
Recruitment
