April Michelle Antonio

APRIL MICHELLE ANTONIO Unit 3D Greenfield Subd. F. Andres St. Rosario Pasig City Cell #--CAREER OBJECTIVE: To acquire skills, knowledge, information and a work ethic essential for maximizing one’s potential for self-fulfillment and promoting the welfare of others. EDUCATIONAL ATTAINMENT: 2002 - - – 1998 AWARDS AND ACHIEVEMENTS: High School Elementary Academically finished Bachelor of Science in Marine Transportation At Our Lady of Fatima University, Valenzuela, City High School Polo National High School Polo Valenzuela, City Elementary Obando Central School Obando, Bulacan Most Outstanding Student Teacher In English and Home Economics, Top 5 in Class -) Best in Leadership Awards Girls Scouts of the Philippines -) EMPLOYMENT RECORD: June 17, 2016 – Up to present – Corporate Communications Trainer (Interglobe Technologies) Responsibilities: - Responsible for the learnings of aspiring customer service agents and enhance their communication skills - Create modules and lesson plans for the new hires enculturation depends on the account. - Recruit people with potential and be trained to be endorsed to different accounts for additional resources. - Set calibration schedules among the trainers to align them with the evaluation of the trainees. Oct 13, 2014 – Apr 8, 2016 - Learning Specialist (Sitel Philippines) Responsibilities: - Creates learning experiences that equip new and long term employees to excel in their work environments through expert classroom instruction, on floor mentoring, and one to one skills coaching - Modifies and present training programs - Tracks learner progress - Tracks and analyzes training programs by examining performance - Recommends changes to training programs or solutions to known problems - Schedules programs and maintains record Sep 3, 2012 – Oct 12, 2014 - Training Specialist (Process Synergy Inc.) Responsibilities: - Facilitate initial agent/Customer Representative customer service training - Assess, monitor and evaluate student progress, creating action plans for student success - Coach student during live call practice Participate in committees and project assignments Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws Effectively conduct meetings Aug 13, 2007 – Aug 30, 2012 - Lead, Training (Aegis Services Makati City) Responsibilities: - Facilitates training for employees on all aspects of client projects (new hire, progression and enhancement training) - Develop curriculum to support classroom training and alternative training - Develops non-classroom communication and training materials - Evaluate learner performance and delivery of instruction - Coaches employees one on one - Participates in client interaction (includes curriculum feedback and client visits - Works with supervisors to address employee performance gaps Jul 13, 2005 - Jan. 2, 2006 - Cashier (Grand Union South Supermarket – Valenzuela, City) Responsibilities: - Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register - Enters price changes by referring to price sheets and special sale bulletins - Discount purchases by redeeming coupons May 17, 2005 - Jul 2005 - Room Attendant (Rothman Hotel Malate, Manila) Responsibilities: - Making beds, cleaning the bathroom, and dusting room Nov 11, 2003 - Apr 2003 Service Crew (Sebanti Foods Inc. Mongkok – Valenzuela, City) WORK CREDENTIALS AND TRAININGS: Schedule Changes and Irregular Operations for Amadeus and Worldspan Fares and Ticketing Training with Philippine Airlines Guest Connect Coaching TCP 101: Adult Learning Principles TCP 104: Instructional Methodologies and Lesson Planning TCP 105: Classroom Management TCP 106: Presentation Skills TCP 107: Facilitation Skills TCP 112: PowerPoint Presentation Customer Operations Performance Center (COPC) Training - June 17-18, 2010 Train the Trainer Expedia Headquarters - Bellevue, WA, USA August 2011 Foundation Training Recertification Program for Support (Phase 1-4) May-June 2010 Foundation of Facilitation - January 2010 SKILLS AND INTERESTS Computer literate (Microsoft Office, proficient in using Sabre Interactive Reservations, Amdeus and Worldspan GDS. Ms Word, MS Excel, PowerPoint, knowledge in handling POS cash register and can surf to internet), proficient in oral and written English Language, a good speaker, knows how to deal with other people specially with clients. Character references are available upon request. _______________________________________ APRIL MICHELLE ANTONIO Applicant