April Joy D Lozada
Customer Service/Technical Support
Osmeña Street, Arevalo,
Iloilo City Philippines 5000
--Skype live:apple_dioso
A fast learner, a self starter, a tech savvy and a person that
can adapt in a fast paced environment. I always believe
that everyone starts from scratch to whoever they may be
in the future. That is why I continue to thrive and am always
open to new learnings. I seek to be a part of a reputable
company or business with integrity and be an asset.
SKILLS
Knowledgeable in MS Office such as MS word, excel and others.
Has excellent verbal communication,typing skills and writing skills in English.
Ability to lead a team.
Multi-tasking ability.
Basic Video and Photo editing using Adobe Premiere and Adobe Photoshop.
Google apps expert.
Vlogging and Blogging skills.
Technical skills.
SOCIAL MEDIA
Youtube Channel : www.youtube.com/appledioso
Blog : www.appleandherpassion.blogspot.com
EXPERIENCE
AVAS FLOWERS Home based - Inbound Sales Support
AUGUST 2020 (Part-time)
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Processing order for AVAS Flowers
Hard selling
USA Client Home based - Virtual Assistant
AUGUST 2020 (Part-time)
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Proofreading
Ebook editing
Graphic creation using Canva and Photoshop
HEROIC Home based - Technical Support
JUNE 2020 - PRESENT
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Handling technical support issues after hours in Watsonville
Community Hospital
Australian Client Home based - Virtual Assistant
JANUARY 2020 - MARCH 2020 (On Call)
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Data Entry
Webpage updates thru Wordpress
Webpage creation thru Wordpress
USA Client Home based - Virtual Assistant
APRIL 2020 - JUNE 2020 (Part-time)
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Data Entry
Webpage updates thru Wordpress
Graphic creation using Canva
Posting contents on instagram
Artiful, Home based (main office in UK) - Graphic Artist/ Order
Fulfillment
DECEMBER 2019 - FEBRUARY 2020 ( On- call)
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Layouting using Adobe Photoshop for products of Ecommerce
business (Shopify)
Managing Facebook comments and messages
Reed Elsevier Philippines, Iloilo - Consumer Advocacy Representative
APRIL 2019 - AUGUST 2020
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Handling disputes for insurance claims on automobile and property,
public records, credit history, life insurance and others.
Discussing and sending consumer reports.
Customer support.
Quikscribe, Home based (main office in Tampa, FL) - Tech Support
Customer Calls
DECEMBER 2018 - APRIL 2019
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Technical Support for software products thru email and calls.
Website updating using Wordpress.
IQOR, Iloilo - Chat Support for Walmart USA
SEPTEMBER 2018 - DECEMBER 2018
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Handling returns, replacements,tracking orders and refunds.
Customer service, handling queries.
IQOR, Iloilo - Subject Matter Expert in Technical Support for Bell
Canada
DECEMBER 2016 - SEPTEMBER 2018
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Handling new hires and train them on the product (TV, Internet, Home
phone)
Admin tasks like calibrations, coaching and others.
Handling escalated calls.
Creating powerpoint slides for a knowledge base.
IQOR, Iloilo - Technical Support for Bell Canada
SEPTEMBER 2016 - DECEMBER 2016
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Troubleshooting for TV, Internet and home phone.
Customer service.
Teletech, Iloilo - Customer Service Representative for T-MOBILE USA
APRIL 2009 - SEPTEMBER 2016
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Handling billing concerns.
Basic phone troubleshooting.
Handling all account related concerns.
ePLDT Ventus, Iloilo - Customer Service Representative for Teleflora
USA
MAY 2007, OCTOBER 2007 - DECEMBER 2007, FEBRUARY 2008, NOVEMBER 2008
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Ramp agent for several accounts.
Jackson Hewitt specialist. Handling taxes.
Swiss Colony - handling orders for chocolates and others.
Teleflora- handling orders for flowers and also helpdesk.
Fozzard Global Inc., Iloilo - Scheduler for Immigrant Nurses in USA
APRIL 2008 - JULY 2008
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Setting schedules for nurses in the USA
Customer service.
EDUCATION
Iloilo Doctors’ College, Iloilo - BS in Nursing
JUNE 2008 - MARCH 2009
Undergraduate of Nursing.
Completed first year.
Iloilo Doctors’ College, Iloilo - BS in Nursing (NURSING AIDE)
JUNE 2006 - APRIL 2007
1 year vocational course.
Completed the course.
