April Joy C. Boncodin
J. Aquino St.. Brgy. Mayondon. Los Banos Laguna, Philippines
Mobile No.: -
Email Add:-Skype: live:.cid.5ec112aa871285fa
Objective: To obtain a full time position where I can apply my diverse skills and organizational abilities
while contributing to the success of the company.
WORK EXPERIENCE
Customer Service Representative
FBC Asia Pacific
Level 11, One Corporate Center,
Julio Vargas Avenue Pasig City 1605
May 17, 2021 - Aug. 17, 2021
Job Description:- Customer Service Representative for Ecommerce
• Suggest and answers product questions
• Verify customers account, review and update customer information
• Process orders and forms to complete sales.
• Track and trace orders and reshipments
• Save sale by providing appropriate rebuttals
Customer Service Representative
KGB Philippines
Sta. Rosa-Tagaytay National Road, Don Jose,
Santa Rosa, 4026 Laguna
May 09, 2016 – November 09, 2016
Job Description: - General Care for Prepaid AccountsS
• Suggest and answers product and services questions
• Verify customers account, review and updates information
• Resolves product or service concerns by clarifying customer’s complaints; determine cause of the problem;
selects and explain the best solution to solve the problem.
• Expediting the correction or adjustment by doing following necessary guidelines to ensure resolution of
customer’s concern.
Customer Finance Representative
Afni Philippines
Diliman Commercial Complex
#46 Barangay Batasan Hills
Commonwealth Avenue Quezon City
November 11, 2014 – January 15, 2016
Job Description: - Collections – High Risk Account.
• Handles & research billing issues
• Corresponds to billing issues and misapplied payments.
• Escalate customers complains and provide resolution in a timely manner
• Set payment arrangements that deals with high debt.
• Document all call information according to standard operating procedures
Customer Service Representative
Teletech Novaliches
Levels 1&2 Robinsons Novaliches.
Quezon City, Philippines.
March 14, 2014 – July 15, 2014
Job Description: - Customer Service Representative - Billing Dept.
• Answer phones and respond to customer requests.
• Handles & research billing issues and misapplied payments.
• Provide customers with product and service information.
• Upsell products and services
Customer Service Representative
Stream Global Services
6th Floor, SM City North EDSA Annex 2
EDSA, Quezon City
Metro Manila, Philippines
September 03, 2012 –January 28, 2014
Job Description: - General Care and Retention
• Answer phones and respond to customer requests.
• Provide customers with product and service information.
• Upsell products and services.
• Process orders, forms and applications
• Identify, research, and resolve customer issues using appropriate tools.
• Follow-up on customer inquires not immediately resolved.
• Update existing customer information
• Research billing issues and misapplied payments.
• Performs basic troubleshooting
• Identify and escalate priority issues
Administrative Office/Warehouse Assistant
Felbros Pharmaceutical Company
12 Kabiling St. Urduja Village, Camarin Caloocan City
April 04, 2010 –March 28, 2012
Job Description: -Overall Administrative Office and Warehouse Assistant
• Records and monitors receipts of deliveries, stock maintenance and dispatch of items to branches to ensure
that all activities in the warehouse are documented and correct.
• Performs various admin-related office works to ensure compliance with the requirement of office
administration
• Encoding of products such as inventory list, new items from suppliers and branch
orders. • Actively cooperates with different branch shipment concerns.
• Handle phone calls and filling of documents.
• Serves as reliever incase of absence of assistant pharmacist.
• Generates reports.
PERSONAL INFORMATION
Age : 34
Date of Birth : Apr 6, 1987
Gender : Female
Civil Status : Married
Height : 154.98 cm
Weight : 162 lbs
Religion : Born Again Christian
Key Competencies
∙ Verbal and written communication skills
∙ Active listening skills
∙ Analytical and problem solving
∙ Customer service orientation
∙ Organizational skills
∙ Attention to details
EDUCATIONAL BACKGROUND
Name of School Year Graduated
University of Caloocan City
Bachelor of Science in Office Administration 2006 – 2008 Associate in Computer Secretarial
2004 – 2006 Camarin High School 2000 – 2004 Polo North Elementary School 1994 – 2000
CHARACTER REFERENCES
John Carlo Rafols: Team Leader at FBC Asia Pacific -)
Jhun Esguerra: Church Pastor & Spiritual Adviser at Token Life Ministry Laguna -)
Beverly Rosario: Procurement Manager at Toshiba Information Equipment Phils-)
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
APRIL JOY C. BONCODIN
Applicant’s Signature
