APPLE GRACE GOJO CRUZ
QUALITY ASSURANCE
ANALYST
CONTACT ME AT
L3 B9 Opal St. Raymondville
Casa Filipina Fouth Estate
Paranaque City
PERSONAL PROFILE
I am a Quality Assurance Analyst with knowledge reporting
using Excel and creating schedules using Outlook.
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WORK EXPERIENCE
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Quality Assurance Analyst
SKILLS SUMMARY
Excel
Outlook
PowerPoint
Email Handling
Data Entry
Teleperformance Philippines- June 2016- Present
To measure compliance against established expectations
of agent behavior.
Monitoring calls and emails worked by the agents.
Assesses agent performance.
Identifying historical trends through data
analysis which can help determine which agents require
more attention and those which require less.
Providing ideas on how to improve processes.
Reporting.
Operational Supervisor
Teleperformance Philippines- Nov 2019- June 2020
Employee Coaching & Development
EDUCATIONAL HISTORY
Paranaque City College of Science and Technology
Information Technology- Oct-
Undergraduate
