ANYIM ELIZABETH. O
Contact
Customer Service Support
Phone:
-
Email:
-
An exceptionally driven individual who is committed to providing exceptional service and
possesses a distinctive skill set that enables me to contribute effectively as a member of a
team toward accomplishing organizational objectives.
Address:
My aspiration is to advance my professional career and achieve the pinnacle of a dynamic
Double Transformer New Jerusalem, Dutse Makaranta, organization that is eager for rapid expansion, where I can effectively utilize my abilities
and aptitudes to support the organization in reaching its corporate goals.
FCT, Abuja.
Experience
Education
H.N.D. Pest Management Technology.
Federal College of Agriculture, Ishiagu, Ebonyi State.
2018
ND. Pest Management Technology.
Federal College of Agriculture, Ishiagu, Ebonyi State.
2015
WAEC/SSCE
Union Secondary School, Owada Onitsha, Anambra
State.
2010
Expertise
Jan 2021 - April; 2024
Outsource Global Technologies Limited
Customer Service/Email Support Agent (Flutterwave)
Treat all issue-related emails and calls, and identify and escalate issues to supervisors.
Management and resolving customer complaints, as well as providing product and
service information to customers.
Obtains client information by answering, verifying information, and upselling when
needed.
Managing Large Amounts of Inbound and Outbound Calls in a Timely Manner.
Identify customers' needs, clarify information, research every issue, and provide
solutions and/or alternatives.
Using knowledge of company products, services, and policies to assist callers with
inquiries and complaints.
Handled live chats, emails, and calls.
Customer Service
Detail-oriented
Microsoft Office Suite
Communication
Aug. 2020–Dec. 2020
Finance Multipurpose Cooperative Society Ltd., Dutse FCT (FITSAL)
Customer Service Representative
Troubleshooting
Engaging in conversation with customers regarding their encounters with a
Time management
particular product or service.
Offering guidance on the purchase of goods or services.Responding to inquiries
from clients or customers regarding the correct way to access or utilise a
Customer Retention
High Analytical skills
Adaptability
Planning and organizational skills.
CRM Tools (HappyFox, Slack, Intercom, Avoxi,
and CC)
PROFICIENCY
product or service
Attending to the complaints or concerns of customers or consumers while
attempting to resolve their issues
Order acceptance or processing in regards to a product or service.
Oct. 2019-Dec. 2019
FCommunity Sec. School Ufuma, Orumba North, Anambra State
Class Teacher: NYSC
Multitasking
Decisiveness
Accountability
Attention to details
Integrity and commitment
Ability to work independently
Ability to work under pressure
Good communication and interpersonal skills.
Administered specific tests to determine the individual needs of students
Assisted with PTA open house for parents.
Earned marks for the quality of classroom teaching, lesson plans, and institutional
material in teaching.
Jan-Aug 2015
Choice Milk Nigeria Ltd. Anambra State
Supervisor
Supervise the company project to meet goals and objectives.
Cover assignments in the absence of the manager.
Coordinating staff towards company rules and regulations.
Setting goals for performance and deadlines in ways that comply with the company’s
plans and vision.
Organizing workflow and ensuring that employees understand their duties or
delegated tasks.
Monitoring employee productivity and providing constructive Feedback and coaching.
Sept. 2014–July 2015
Enugu State Teaching Hospital (UNTH)
Industrial Training
Participated in the laboratory by collecting samples and helping in coordinating
Tests for HIV 1 and 11, pregnancy test, PCV, WBT test, and RBC.
Allowed to act as a customer relations representative by collecting patient data.
Nov. 2013–Mar. 2015
General Hospital, Awgu, Enugu State
Lab. Assistant II
Participate in the laboratory by collecting samples and helping in coordinating
Tests: HIV 1 and 11, pregnancy test, PCV, WBT test, and RBC.
Allowed to act as a customer relations representative by collecting patient data.
PROFESSIONAL EXPERIENCE
Presenting lessons in a comprehensive manner and using visual or audio means to
facilitate learning
Providing individualized instruction to each student by promoting interactive learning
Creating and distributing educational content
CERTIFICATIONS
Certificate of Recognition
Issued by Outsource Global Technologies Limited: March 2023
Awarded for exceptional dedication to customer engagement, productivity, and
attendance for the month.
REFERENCES
Mr. Peace Anyim
CEO, Apaso Ltd., Abuja-
Mr. Agu Thomas, M
HSSE FIRS, Abuja.
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