Anurika Okeoma

   I am Anurika Okeoma, a dedicated Customer and Virtual assistant with over 3years of experience helping businesses deliver customer experiences. My expertise lies in managing customer questions, ensuring good communication with clients, resolving issues efficiently, and also having a good relationship with my teams.

     Am highly proactive, detail- oriented, always assist the needs of the clients i serve. Am well proficient  in administrative tasks, such as email management, scheduling , warm calls, data entry etc I have developed a comprehensive understanding of

customer service best practices, ability to communicate effectively, solve

problems, and provide support to clients and customers. i consistently demonstrated a commitment to delivering excellent service. i excels in active listening, allowing to accurately understand and address customer needs and concerns. am handling inquiries, resolving complaints, or providing product information, i remain patient, and professional, ensuring a positive customer experience,  strong communication skills, both verbal and written, have been managing customer interactions through phone, email, chat, and social media .As a virtual assistant, i have honed a diverse range of skills that enable me to provide administrative support to businesses. Am proficient in managing calendars, scheduling appointments, coordinating travel arrangements, lead generation and organizing digital files, all of which help to me to operate and improve efficiency. I use various software tools and platforms, including Microsoft Office Suite, Slack, Zoom, loom, Freshdesk, Hubstop and project management applications like Trello and Asana, to manage tasks and collaborate effectively.

    In addition to technical proficiency, am known for my proactive and strong problem-solving skills. I can quickly identify issues and implement effective solutions, often going above and beyond to anticipate client needs and deliver results that exceed expectations. This proactive mindset, combined with ability to adapt to new tools and technologies, makes me a valuable asset in any virtual assistant or customer service role. Am also recognized for my ability to manage multiple tasks while maintaining a high level of attention to detail. This organizational strength, coupled with a natural aptitude for multitasking, allows me to handle responsibilities efficiently and accurately, ensuring that all tasks are completed on time and to the standards. I am dedicated and versatile professional in customer service and virtual assistance. My ability to combine technical skills with strong interpersonal abilities makes me ideal candidate for roles that require a customer serve.