Anuoluwapo Oni

Anuoluwapo Oni Osogbo, Nigeria | - |-| https://www.linkedin.com/in/anuoluwapo-oni Professional Summary Dedicated Customer Service Professional with 1 year of experience delivering exceptional support and fostering strong customer relationships. Adept at handling inquiries, resolving complaints, and ensuring customer satisfaction. Proficient in utilizing CRM systems and maintaining a positive brand image through effective communication and problem-solving. Skilled in managing high-pressure situations while exceeding service expectations. Professional Experience Personalised Support (Volunteer Mentor) ALX- AICE program, Online | September 2024 - October 2024 -Led group study sessions, answered questions, and provided guidance to learners. -Created polls on the study group to monitor learners progress -Fostered a positive and supportive learning environment, encouraging collaboration among learners -Recognized for exceptional contributions to the program. Customer Service Representative Topxperts Health and Care Solutions, United States |August 2023 – August 2024 - Responded to customer inquiries via phone, email, and live chat, ensuring prompt and accurate assistance. - Resolved customer complaints by identifying issues, providing solutions, and following up to ensure satisfaction. - Maintained up-to-date knowledge of company products, services, and policies to provide accurate information. - Utilized CRM tools to document customer interactions, track issues, and streamline support processes. - Collaborated with internal teams to address escalated issues and improve service delivery. - Conducted post-service follow-ups to ensure customer satisfaction and foster loyalty. Key Achievements: - Achieved a 95% customer satisfaction rate within the first year. - Exceeded monthly performance targets, handling 30 customer interactions per day. - Reduced resolution times by 20%, enhancing overall service efficiency. Education M.Tech in Food Science | Ladoke Akintola University of Technology, Nigeria | [2023] Relevant Certifications Customer Service Foundations by LinkedIn Learning | [2022] Handling Abusive Customers by LinkedIn Learning | [2022] Certificate of Achievement (Volunteer Mentor) by ALX | [2024] IT Support Skills Training by Digital Witch | [2024] Key Skills - Customer Support: Inquiry Handling, Complaint Resolution, Service Delivery - Technical Tools: CRM Software (e.g., Hubspot, Freshdesk, Intercom, Zendesk), Google Workspace, MS Office Suite - Communication Skills: Active Listening, Clear Verbal and Written Communication - Problem-Solving: Issue Resolution, Root Cause Analysis - Time Management: Multitasking, Prioritizing Workflows - Soft Skills: Empathy, Patience, Adaptability Additional Information References available upon request