ANTONIO
GARCIA
Senior Reports Analyst
WORK EXPERIENCE
CONTACT--Metro Manila
EDUCATION
Bachelor of Computer Science
/ Information Technology
ACLC College Tacloban
2008 Undergraduate
IT HELPDESK
SDV SOLUTIONS INC.
Performed parts identification and processed computer hardware orders.
SENIOR REPORTS ANALYST
IBEX GLOBAL SOLUTIONS
Provide support to a team of reporting analysts.
REPORTS ANALYST
IBEX GLOBAL SOLUTIONS
Customer Experience
Process Improvement
Technical Support
MIcrosoft Office Skills
SalesForce
Jan 2014 - Sept 2018
Creating and maintaining reports. Responsible for data entry and data reports as
per client and operation needs.
EXPERT GLOBAL SOLUTIONS
Reporting & Analysis
Sept 2018 - Oct 2023
Request, source and provide data and information relating to the performance of
the organization or related customer groups from within the organization and from
external sources. Coordinate the delivery of data and reporting for internal and
external purposes.
QUALITY ANALYST
SKILLS
Oct 2023 - Oct 2024
Aug 2012 - Sept 2013
Monitored calls remotely, live, and side-by-side to ensure quality assurance in
alignment with client standards and protocols.
CUSTOMER SERVICE REPRESENTATIVE
EXPERT GLOBAL SOLUTIONS
April 2011 - Aug 2012
Managed and provided data entry and data reports as per client and operation
needs.
responsible for providing product and service information and resolving technical
problems
REFERENCES
Maumar Soriano
Reporting Manager at IBEX GLOBAL SOLUTIONS
Phone: -
