Antonio Garcia

I am Antonio Garcia, a dedicated IT professional with extensive experience in technical support and customer service. Over the years, I have developed a strong skill set in troubleshooting, process improvement, and quality assurance. My latest role as an IT Helpdesk Analyst at SDV Solutions involved identifying computer hardware parts and managing hardware orders, allowing me to sharpen my problem-solving abilities and technical knowledge.

Previously, I spent several years at IBEX Global Solutions, where I took on responsibilities that involved supporting teams, coordinating operational needs, and ensuring smooth information flow. My experience also includes a role as a Quality Analyst at Expert Global Solutions, where I ensured high levels of customer service quality by monitoring calls and providing feedback to improve client standards.

I am proficient in Salesforce, Microsoft Office, and have a solid foundation in customer service and technical support, with a commitment to enhancing operational processes. My focus is on helping organizations maintain efficient and effective systems while delivering exceptional support.