ANTOINETTE HINES
PROFESSIONAL SUMMARY
CONTACT
Motivated individual with experience in customer support and sales.
Skilled in building customer relationships and understanding customer
needs. Strong communication and interpersonal skills essential for
delivering exceptional customer service..
Address: Montego Bay, St. James
Phone:-
Email:-
WORK HISTORY
SKILLS
Seasonal Customer Support Agent , 09/2023 to 12/2023
Collective Solutions - Remote
Excellent verbal and written
communication skills
• Delivered prompt and professional assistance via phone and email.
Detail oriented
• Provided product and process information to ensure customer
understanding and satisfaction.
• Tracked orders and communicated order details.
• Assisted customers in navigating website to personalize products and
Problem-solving abilities
Customer Service
Active Listening
place orders.
• Contacted customers to return routine and general calls promptly.
Customer Relationship
Sales Associate, 02/2023 to 08/2023
Product Knowledge
Professional Marketing Associates
Multitasking
• Generated leads and established relationships with potential
Goal-Oriented
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customers through outbound telephone calls.
Overcame objections using friendly, persuasive strategies.
Partnered with cross-functional teams to ensure seamless handoff of
qualified leads to account executives for closing deals.
Called potential customers from marketing lists and referral programs
to engage and discuss personal needs.
Solved customer challenges by offering relevant products and services.
Customer Service Representative, 01/2022 to 02/2023
Intouch CX - Remote
• Utilized customer service software to manage interactions and track
customer satisfaction.
• Responded to customer requests for products, services, and company
information.
• Processed customer service orders promptly to increase customer
satisfaction.
• Developed rapport with customers through active listening skills,
leading to higher retention rates and positive feedback from clients.
• Managed over 40 incoming calls per day from customers.
Chat Support Representative, 08/2017 to 11/2021
Advanced Call Center Technologies - Remote
• Maintained accurate records of client communications, transactions,
policies, and other relevant documentation for seamless operations.
Management (CRM)
Live chat support
Documentation And Reporting
Customer Complaint Resolution
• Updated account information to maintain customer records.
• De-escalated and resolved customer complaints with punctual, polite
and professional service.
• Answered customer telephone calls promptly to avoid on-hold wait
times.
Collections Agent, 12/2011 to 03/2013
Teleperformance INC
• Processed payments and applied to customer balances.
• Negotiated to collect balance in full.
• Provided exceptional customer service by empathizing with clients''
financial situations while working towards mutually beneficial
solutions.
• Delivered exceptional customer service on collection calls and
maintained calm and professional demeanor.
EDUCATION
High School Diploma
Albert Town High
• English Language
• English Literature
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Mathematics
Information Technologies
Social Studies
Integrated Science
• Human and Social Biology
