Antoinette Hines

I am a dependable, upbeat, and problem-solving professional with a zeal for offering help and resolving issues. I have strong communication and time management abilities, complemented by over six years of experience in customer service. My expertise encompasses support via chat, email, and phone. Having worked remotely for various companies, I have aided customers by troubleshooting, placing and tracking orders and informing them about products and procedures. Additionally, I have a background in sales.

In communicating with customers in the various channels, I ensure that I fully understand their inquiries or concerns to provide accurate information and solutions. I listen, empathize, research, communicate sincerely, and provide solution. I am committed to achieving high customer satisfaction and I always strive to excel in all assigned tasks.

I enjoy interacting with people and I work well independently and well as in a team. I value feedback and constructive criticism, as it helps me improve and deliver a high level of customer support.