Anthony Lima De Jesus

Anthony Jesus Sao Vicente, Brazil -| +55 - Languages English: Fluent Portuguese: Native or Bilingual French: Basic Spanish: Basic Education Universidade de São Paulo (USP): Bachelor's degree in Visual Design -) Universidade de São Paulo (USP): Bachelor's degree in Marketing -) ETEC - Escola Técnica Estadual de São Paulo: High school degree -) Experience Customer Service Specialist | Lean Six Sigma Green Belt | LATAM Expert Customer Service Manager | Garbin Motors (January 2021 - February 2024) Customer Service Representative | Garbin Motors (January 2019 - January 2021) Customer Success Specialist | Agência X (February 2016 - January 2019) Customer Experience Representative | 3Br Imports (January 2014 - January 2016) Skills Customer service management Lean Six Sigma process implementation Multichannel customer support (phone, email, chat, social media) Training and development of support teams Data analysis and performance reporting Fluency in Portuguese and English Email Support Zendesk Customer Support Customer Service Chatbot Live Chat Software Salesforce AI Content Creation Summary Hello! I'm Anthony Jesus, a customer service specialist with over 9 years of experience. I have a strong background in customer service, which allows me to optimize processes and improve customer service efficiency. My experience spans customer support, customer success, customer experience, and social media management, with extensive expertise in international markets, including North America, Central America, and South America. I am committed to delivering excellent customer service, effectively resolving issues, and ensuring customer satisfaction. Let's work together to take your customer service to the next level!