Anthony Lance Gillera

Anthony Lance Gillera F.B. Cabahug St., Sto. Nino, Guizo, Mandaue City, Cebu, Philippines 6014----------------------------------------------------------------------------------------------------------------PROFESSIONAL SUMMARY Personable Customer Service professional offering over 6 years of experience resolving account and service concerns for Banking customers. Capable of uncovering and solving challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Dedicated banking customer relations professional successful at transforming unhappy individuals into long-term customers by leveraging industry knowledge and exceptional service skills. Bringing top-notch sales, operational and leadership abilities along with strong computer skills and regulatory understanding. It is centered on building customer satisfaction and loyalty with high quality support. SKILLS ● Multitasking ● Telephone etiquette ● Good communication skills ● Excellent written and oral communication ● Computer proficient ● Strategic sales knowledge ● Staff education and training ● Report Preparation ● Professional telephone demeanor ● Retail materials management ● Money handling abilities ● Data Entry ● Medical Terminology knowledge ● Retail store support ● Recordkeeping strengths ● Receiving Support ● Account Management WORK HISTORY VIRTUAL ASSISTANT ​I 11/2018 to 06/2019 Dermapen World - Belrose, NSW ● Received and routed business correspondence to correct departments and staff members (distributors). ● Created and updated physical and digital files to maintain current, accurate and compliant documentation. ● Opened and properly distributed mail to promote quicker response to client inquiries. ● Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers. ● Interacted with vendors, contractors and professional services personnel to receive orders and communicate instructions. CUSTOMER SERVICE SPECIALIST ​I 05/2012 to 11/2018 JP Morgan Chase & Co. - Cebu City, Central Visayas, PH ● Compiled customer feedback and recommended service delivery improvements to management ● Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns. ● Offered internal and external customers first-rate customer service to maximize satisfaction and business success. ● Increased efficiency and team productivity by promoting adherence to operational best practices and company policies ● Evaluated customer information to explore issues, develop potential solutions and maintain high quality service. ● Enhanced customer satisfaction ratings by resolving onsite and account issues efficiently. ● Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information. EDUCATION University of San Carlos - Cebu City, Central Visayas, PH I Bachelor of Management Accounting Accounting and Business Management, 2012 AUTOMOTIVE AND PHOTOGRAPHY This serves as my outlet after having completed all work related tasks and assignments.